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Sr. CX Program Manager

Remote - United States

A Little About Us

EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit www.enterprisedb.com

**Candidate Note: This position is 100% remote for candidates based in the US**

We are seeking a dynamic and results-driven Sr. CX Program Manager to join the Chief Customer Officer (CCO) organization at EnterpriseDB. This role is pivotal to driving strategic transformation within our Customer Experience (CX) functions and cross-functionally with other teams, ensuring the success of initiatives designed to enhance operational excellence and customer impact. The ideal candidate will not only be a skilled program leader but also a proven change agent capable of influencing stakeholders, driving change, and delivering measurable business outcomes across the organization.

As a key member of the CCO team, you will lead high-visibility programs, champion process improvements, and serve as a catalyst for innovation and cross-functional alignment.

Your impact will be:

  • Strategic Program Leadership: Lead the design, execution, and governance of complex, cross-functional initiatives, through hands-on, detailed project management, that are critical to the success of the CCO organization. Ensure alignment with strategic priorities, delivering business impact through well-structured programs. 
  • Change Enablement: Drive organizational change initiatives by developing and executing change management strategies. Ensure effective adoption of new processes and technologies through stakeholder engagement, training, and ongoing support.
  • Cross-Functional Collaboration: Partner with Customer Success, Sales, Product, Professional Services, and Operations to foster alignment and integration of efforts. Build strong relationships to effectively influence stakeholders and drive consensus.
  • Business Outcomes & Impact: Focus on delivering strategic outcomes that support EnterpriseDB’s goals. Define success criteria, establish KPIs, and measure the impact of programs on key business objectives.
  • Process Optimization: Identify and implement solutions that improve operational efficiency, scalability, and overall effectiveness within the CCO organization. Leverage industry best practices and continuous improvement methodologies.
  • Executive Communication & Reporting: Prepare and deliver impactful communications, including executive briefings, program dashboards, team communications and leadership updates. Represent the CCO organization in executive forums and contribute to thought leadership in operational excellence.
  • Stakeholder Management: Develop strong stakeholder engagement frameworks, ensuring alignment on priorities and managing expectations through proactive communication and partnership.
  • Risk Mitigation & Problem-Solving: Anticipate challenges and risks, developing proactive mitigation strategies. Lead problem-solving efforts to address complex issues, ensuring programs remain on track.

What you will bring:

  • 8+ years of program or project management experience in a SaaS or technology environment, with a proven track record of driving strategic initiatives that deliver business outcomes.
  • Demonstrated experience leading organizational change initiatives in complex, matrixed environments. Experience in Customer Success, Professional Services, or Support functions is strongly preferred.
  • Strategic thinking and business acumen, with the ability to understand key business drivers and develop programs that create measurable impact.
  • Exceptional communication skills, with the ability to engage and influence senior leadership and diverse stakeholder groups. Experience preparing executive-level presentations and reports.
  • Advanced program management capabilities, including proficiency with project management tools (e.g., Asana, Jira, Smartsheet) and data-driven decision-making.
  • Technical Acumen. Possess a strong understanding of enterprise technology environments, particularly within database, SaaS, or cloud-based solutions. While not an architect, the candidate must have the ability to grasp technical concepts, facilitate discussions on complex technology topics, and collaborate effectively with technical stakeholders.
  • Bachelor’s degree in Business Administration, Organizational Development, Project Management, or a related field. Advanced certifications (e.g., PMP, Prosci, or Six Sigma) are a plus.

EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2025! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits.

We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply!

EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity. 

EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee.

#LI-Remote #BI-Remote

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