Job Application for IT Support Engineer

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OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO: As an IT Support Engineer, you will provide hands-on support for client hardware and software on Windows and Mac, and support meetings and events across our offices. We're looking for someone who is technical, resourceful, and comfortable working in a distributed team whilecommunicating with a variety of users. You will report to the Sr. Manager, IT & AV Services.

KEY RESPONSIBILITIES:

Provide onsite and remote technical support across hardware,software, and account access requests via Slack, walk-ups, and ServiceNow tickets
Support hybrid meeting environments across conference rooms and event spaces,ensuring seamless experiences for both in-person and remote participants
Manage, maintain, and troubleshoot Windows, Mac, and mobile devices, along with general site equipment
Manage our ticket queue to ensure Service Level Agreements are met with excellent customer support etiquette
Manage the full employee device lifecycle such as provisioning, deployment, offboarding,and e-waste for Windows, Mac, and mobile devices
Assist with user onboarding and offboarding processes
Administer and support core SaaS tools including Okta, Google Workspace and Slack
Follow documented processes and standard operating procedures (SOPs) for all supporttasks
Use asset tracking systems to manage device records, check-ins/outs, and stock levels
Perform regular checks and basic troubleshooting of AV equipment (displays,microphones, cameras).
Set up and tear down conference room tech for meetings or events
Create and maintain documentation including runbooks and SOPs in our knowledge base

ESSENTIAL CRITERIA:

3+ years experience working in an IT Support role
Broad knowledge of macOS and Windows devices in an enterprise environment, with the ability to perform advanced troubleshooting
Experience with Google Workspace Administration
An understanding and awareness of Security standards
Ability to work independently, manage competing prioritie
Have an understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
Excellent interpersonal and communication skills
Strong customer service orientation with proven ability to manage user expectations and deliver timely support
Familiarity with video conferencing platforms: Google Meet, Zoom, Microsoft Teams
Comfortable with physical work: lifting equipment, running cable, setting up and breaking down event spaces

DESIRABLE CRITERIA:

Comptia A+ Certification
Advanced Windows, macOS administration skills/certification
ITIL Certification
Certifications in AV (Q-sys Level 1+, CTS, CTS-I, CTS-D) and/or Networking (e.g., CCNA,
CWNA)
Experience with ServiceNow or similar ITSM platforms

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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Pay Range

$36.06 - $38.46 USD

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