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Enterprise Technology Supervisor

Denver, CO

First Western is seeking an Enterprise Technology Supervisor to join our team! 

Are you looking for a challenging and rewarding opportunity? First Western is seeking a passionate and experienced professional to join our team.

As an Enterprise Technology Supervisor at First Western, you will play a vital role in helping high-net-worth clients achieve their financial goals. You will work closely with our Enterprise Technology team to deliver comprehensive solutions that exceed client expectations.

If you are passionate about providing exceptional service to clients and are looking for a challenging and rewarding opportunity, we encourage you to apply for this position today.

What You Will Do:

  • Supervise Helpdesk technical support and onsite help/remediation on as needed basis
  • Develop helpdesk staff to ensure talent and training of staff keeps pace with strategic needs of the Company
  • Supports and maintains end-user activities in Company systems and network and partner with ISO, Data Governance Group, and Human Capital to ensure compliance with information security best practices for on, and off boarding and all related provisioning of access entitlements
  • Investigate user problems and identifies their source, determines possible solutions, tests and implements solutions.
  • Performs highly complex operational support duties, inclusive of the timely and accurate review and processing of periodic requests.
  • Independently prioritizes personal tasks in order to meet deadlines with consistency. Works at a team level to ensure SLA adherence.
  • Provides department-level support to the broad organization, acting as the first point of escalation and interacting with internal leaders to produce solutions and/or results.
  • Trains associates on established policies and procedures. Ensures that all policies and procedures are adhered to as defined by management.

What You Bring: 

  • Ability to communicate clearly to various levels within the organization.
  • General knowledge and understanding of the financial services and/or information technology industries is required.
  • Strong social and emotional intelligence skills
  • Ability to influence others effectively is required
  • Intermediate-level familiarity with Microsoft Office Applications (Word, Excel)
  • Strong analytical and problem solving skills.
  • Resiliency and ability to work in a highly time-sensitive environment.
  • Adaptability and comfort with periodic change.
  • Ability to work independently to gather information.
  • Ability to sit at a computer monitor for extended periods of time.
  • Ability to perform repetitive finger, hand, and arm movements.
  • Ability to lift up to 15lbs.
  • Ability to reach, squat, bend, and manually manipulate standard office equipment.

Education Level    Education Details    Required/Preferred
Bachelor's Degree     Computer data or information science field, finance, or business administration (or equivalent professional experience)    Preferred

Experience Level    Experience Details    Required/Preferred
5-7 years     Experience working in a financial services organization     Preferred

What You Receive:

At First Western, we pride ourselves on our culture of innovation, teamwork, and continuous learning. We are committed to providing our employees with the tools and resources they need to succeed, including ongoing training and development, a competitive compensation package, and a comprehensive benefits program.

Pay Range:  $80,000 - $120,000/YR

Job Classification:  Full-Time Exempt

*Actual offer will be based on experience, location, education, and/or skills*

- Strong Bonus Potential
- 401(k) Plan with Match
- Paid Parking/Transportation Benefits
- Access to Training & Professional Development Programs
- Sponsorship for Obtaining Professional Certifications
- Flex Spending Accounts
- Health Savings Account
- Health & Wellness Benefits
- Paid Time-Off+ Bank Holidays

Interested in learning more and seeing how we connect? Visit us today at: https://myfw.com/careers/

Questions? Contact us at Talent.Management@myfw.com

First Western Financial, Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and safe environment for all employees. We are fully committed to achieving a diverse workforce by hiring, developing, and retaining talented people from different backgrounds, experiences, abilities, and perspectives. Individuals from all backgrounds, including non-traditional backgrounds, historically marginalized, or underrepresented groups are strongly encouraged to apply.

First Western Financial, Inc. is committed to the full inclusion of all qualified individuals. In keeping with our commitment, First Western Financial, Inc. will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Talent.Management@myfw.com.

Region A Pay Range

Pay Range

$80,000 - $120,000 USD

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