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Sr. People Partner

San Ramon, CA (Hybrid)

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

To complement our rapid growth, we are actively seeking a talented and experienced Sr. People Partner to strategically partner with business units in advancing their priorities, champion organizational wide People initiatives, and bring to life Five9 values and leadership principles in everyday employee experiences. As our Sr. People Partner, you’ll be a crucial component of the People team. You will drive talent initiatives to help our business reach its potential. You have a “roll up your sleeves” approach to solving problems and driving results. You want to understand the business model and share perspective that helps leaders build and grow high performing teams. In this role, you will form effective relationships across the organization as you guide management decisions, serve as an employee champion, and strategically anticipate, analyze and respond to culture & people matters.  If you are a Sr. People Partner excited to make a significant impact & want to work in a company certified a “Great Place to Work” for 2023 –2024, this is the job for you!

Key Responsibilities:

  • Partner with senior leaders and their leadership teams to translate business strategies and issues into appropriate HR and organizational actions.
  • Drive organization solutions in talent management, change management, diversity and inclusion, career, and leadership development to improve and maintain the quality of the Five9 culture.
  • Partner effectively with HR COE teams to ensure consistency and scalability of programs and processes as needed.
  • Drive informed decision-making using data to identify trends, resolve root causes of issues, and develop effective solutions. Conduct HR business analysis and make recommendations to improve processes and policies.
  • Provide compensation support including salary planning, approval of salary actions, promotions and job re-leveling.
  • Work with line managers and employees to address various employee relations issues, fairly representing all interests.
  • Partner with the talent acquisition team to build systemic and scalable recruiting programs to create a sustainable pipeline of talent.
  • Drive employee engagement initiatives and internal HR communications.
  • Serve as program lead for various HR and corporate initiatives.
  • Oversee immigration process for technical hires in partnership with executive customers, ensure excellent planning and implementation of key HR initiatives and programs.

 Key Requirements:

  • 7+ years’ experience in a related role and experience building HR programs and supporting client groups
  • Good technical knowledge of human resources and its role within the business.
  • Experience building scalable HR programs and processes.
  • Excellent knowledge of the related regulatory environment including but not limited to FLSA, FMLA, ADA, EEOC etc.
  • Bachelor’s degree or equivalent

 

Competencies:

  • Strong Collaborator - Ability to collaborate and operate in a "one team" environment across all levels of the organization.
  • Strategic Business Acumen - Partner with business leaders to implement solutions that creatively solve complex business challenges to address these issues.
  • Partnering and Influence - Present solutions in ways that are heard, understood and supported. Add insight that positively influences senior management decision-making. Communicate with clarity, conviction and confidence across regions/cultures, including upward when necessary.
  • Personal Credibility - Consistently offer quality advice, counsel and insight; values driven.
  • Relationship Builder - Ability to build and maximize relationships, build trust, communicate. effectively is required to analyze HR issues and provide information, direction and advice as described.
  • Effective Communicator - Possess strong communication, interpersonal, and presentation skills and the ability to deal effectively and professionally with all levels of employees and management.
  • Data Driven & Effective Problem Solver - Good analytical, problem-solving and decision-making skills are required to provide support as described.
  • Organization & Project Management Skills - Excellent planning, time management, prioritization, and organizational skills. Ability to lead projects/programs through to successful completion working with COE’s & in support of the people roadmap & ROB’s.
  • Agility - The ability to handle competing priorities calmly under pressure and within restricted timeframes is essential.

Work Location: This role is hybrid. 3 days a week (M, W, TH) in our San Ramon office is required.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

  • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$102,400 - $195,800 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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