Global Payroll Manager

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

We are actively looking for a Global Payroll Manager with strong experience in both US and International payroll to lead and transform the payroll function as Five9 continues to grow.

The ideal candidate is a highly seasoned, motivated individual with proficiency in UKG software as well as the Papaya Global payroll platform processing payroll in US, Canada, UK, Germany, Portugal, Spain, and Colombia and other international regions. The candidate must be able to demonstrate the ability to work in a challenging, fast paced, dynamic and rapidly changing environment. To really stand out and support our future growth, the successful candidate will lead global payroll transformation efforts, including automation and building for scale. The successful candidate will have experience identifying issues and proposing effective solutions. The successful candidate will lead and deliver several projects while ensuring payroll deadlines are consistently met. A strong work ethic, organizational and communication skills accompanied by high accountability are a must.

This role will manage daily operations of the US and International payroll functions, working with external payroll providers ensuring all payments made to our employees are accurate, timely and in accordance with the respective-country tax regulations, support internal and external audits and other misc. reports/analysis pertaining to payroll and benefits. In addition, this role will be responsible for cross-collaborative efforts to improve and enhance current payroll processes, prepare and develop a variety of reports for external and internal resources, ensure accurate tax filings, oversee payroll accounting as well as ensure the policies and procedures for the payroll department are documented and in compliance with SOX. This is a key position which will report to the Senior Manager of Global Payroll.

Location: On-site or Remote

Key Responsibilities:

• This role will supervise 1 – 3 direct staff members.
• Manage the processing and disbursement of international payrolls, including stock related payroll reporting, benefits, taxes, pension/retirement benefits, incentives/bonuses, as well as any other related compensation adjustments, while ensuring compliance with local country regulations.
• Coordinate with the payroll provider(s) regarding any required filings, payments, nuances, and/or updates of payroll tax matters for the North America, EMEA, and APAC regions inclusive of proper documentation of these changes
• Lead US and International payroll transformation efforts, including automation and building for scale.
• Manage and coordinate payroll registrations for new jurisdictions, maintain login details, and de-activation steps as needed.
• Ensure compliance with all corporate and country-specific policies and procedures.
• Manage and monitor all payroll related communication from domestic and international sources.
• Establish a process for monthly and transactional control reviews to ensure payroll processes are compliant with established department internal controls and SOX
• Ensure the processing of new hires, temporary workers, transfers, promotions and terminations are completed accurately, timely and in compliance with regulations
• Provide payroll information timely as requested from HR, Tax, Stock, Accounting, FP&A or external regulatory agencies.
• Address and resolve all payroll tax notice timely.
• Manage/assist with timely recording of payroll journal entries, account reconciliations and reporting.
• Manage/respond to employee inquiries regarding payroll matters timely and accurately.
• Manage, mentor and coach team members and peers as needed
• Work closely with the Benefits Administrator to support the Open Enrollment Process annually.
• Lead, recommend and participate in projects to continually review and improve current processes and internal controls
• Manage and audit yearly administration of payroll in preparation of the following calendar year
• Monitor employee PTO usage and include such data in each payroll cycle.
• Assist with external audits by providing supporting records and documentation.
• Provide formal and ad-hoc analysis of payroll, benefits, headcount, and Stock activity.
• Build and nurture strong working relationships with all levels of the organization. Work closely with 3rd party providers, HR, Finance, Accounting, and others to resolve issues and drive end-to-end process improvements
• Maintain communication with payroll service providers regarding software updates and new products available to be able to initiate the use of new features
• Advise the business on subject matter pertinent to payroll processing and employment tax reporting/withholding requirements.
• Perform other functions and/or special projects as directed by management and/or HR.

Key Requirements:

• Must be able to work on-site in our San Ramon, CA office at least 3 days a week and additional days as required (if candidate is hired in the Bay Area, CA).
• Bachelor’s degree required, preferably in Accounting, Finance, or equivalent.
• 7+ years of domestic and international payroll administration experience in a public company is highly preferred.
• Proficiency in UKG (Ultimate Software) and Papaya Global is strongly preferred.
• Experience with processing all types of stock transactions, and an understanding of the tax implications of each type (i.e., NQSO, ISO, RSU, ESPP)
• CPP designation strongly encouraged.
• Deep understanding of US, Canada (by province), UK, Germany, Colombia, Spain and Portugal payroll and related tax laws, regulations, and statutes
• Strong knowledge of internal controls, SOX documentation and control testing experience a plus
• Experience with integrating payrolls acquired through M&A.
• Proficient in Microsoft Excel with advanced analytical skill running pivot tables, v- lookups, reports, and formulas.
• Exceptional attention to detail
• Efficient, organized, and able to manage high volume work.
• Ability to apply an analytical mindset to resolve complex problems.
• Strong relationship management and communication skills
• Approachable, customer service focused, collaborative team member with a can do attitude.
• Inclusive and collaborative – driving teamwork and cross-team alignment, internal and external.
• Passion for goal-oriented, high paced team environment. Committed to team and partner success with a positive, service orientation.
• Ability to communicate successes and candidly express when help is needed.
• Ability to maintain confidentiality.
• Confidence and ability to work independently with little supervision.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.