Job Application for Staff Software Engineer

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Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Our team is looking for an energetic and experienced Staff Software Engineer who is passionate about creating high-performing, scalable, and resilient mission critical back-end services that are the foundation of Five9’s contact center platform. As a member of the team you will take end-to-end ownership of a solution to deliver services enriching our Contact Center platform and applications. In this highly visible and influential role your work will build the foundation to support the efforts of multiple teams. Your expert knowledge of building APIs will set the standard across the organization by eliminating inconsistencies and streamlining the efficiency of our core services.

Key Responsibilities:

Be part of an agile team to develop scalable, highly available core platform services.
Participate and contribute to requirements analysis and architecture.
Collaborate with product managers, architects, engineering leaders and test engineers.
Understand performance and scalability principles and apply when developing software.
Document and communicate clearly architecture and implementation solutions.
Troubleshoot and support current platform in production.
This position requires the ability to be part of on-call rotation, troubleshooting customer issues and drive issues to resolution.

Requirements

8+ years of industry experience in server-side development.
4+ years of Java backend development.
Experience with any public cloud platform.
Deep knowledge and experience in building Spring Framework applications.
Strong Computer Science fundamentals in design, data structures, algorithms, problem solving and complexity analysis.
Experience in designing and implementing RESTful and RPC interfaces.
Experience in applying design patterns and separating concerns in a distributed system.
Experience architecting, developing and deploying internet scale, distributed and mission critical services.
Strong understanding of event-driven systems.
Experience working with SQL and NoSQL databases and caches.
Experience working within an Agile/Scrum team.
Positive, self-motivated and enthusiastic attitude with a strong-sense of ownership.
Strong communication skills, both verbal and written.

Benefits:

Five9 Shares
Bonus Scheme
10% Flexi Benefit
Meal Allowance
Medical Insurance
Life Insurance
25 day Annual Leave + Public Holidays

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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Candidate comments:

The recruiting function, including systems and processes, for Five9 are driven out of the US office with team members in various satellite offices. It is imperative that individuals responsible for the recruiting out of their respective offices, as well as team members in the United States, have the ability to share information and data. Often, this necessity extends beyond the recruiting team, and includes hiring managers as well. The recruiting function, including systems and processes, for Five9 are driven out of the headquarters in the United States with team members in satellite offices across various countries. • The HR Operations team, based in the US, must have access to hiring data from other countries in order to complete Compliance audits. • Our compensation and Benefits team , based in the US, must share and receive data from all offices with respect to job grading and compensation. • The FP&A team, based in the US, provides headcount and must receive offer details to hired employees for reporting purposes. • Our Payroll team, based in the US, must receive and provide data in order to complete payroll activities. • For many of the roles in other countries, the hiring manager is based in the US. They must have access to the resumes for candidates for assessment and access to offer documents for hired candidates for budget purposes. • The CFO must approve all offers and offer information must be shared across offices in order for that action to be satisfied. • The recruiting team needs access to data related to recruiting functions for reporting, process enhancements, data assessments.

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Staff Software Engineer - Core

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