Job Application for Senior Software Engineer - Frontend

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Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

The team

The Core Applications team takes pride in providing exceptional support and innovative solutions for a diverse range of essential applications and tools, including Agent Desktop Plus, Supervisor Plus, Admin Console, iPad Supervisor, Freedom Application Platform, Internal Admin (Shell), Agent Assist UI, Nimbus, and Unified Portal / Login.

We have a passion for excellence. Our dedicated team is committed to optimising user experiences, streamlining workflows, and enhancing productivity across the board. Whether empowering agents with intuitive interfaces, empowering supervisors with powerful management tools, or enabling seamless access to critical applications via multiple platforms, we strive to deliver with utmost efficiency and customer satisfaction.

Our mission is to shape the future of Five9, where innovation and collaboration go hand in hand as we strive to build a world-class ecosystem of integrated solutions that cater to the ever-evolving needs of our valued users.

Role purpose

The role of a Sr Software Engineer– Frontend in the Core Applications team is to design, develop, and maintain software solutions across the Core Applications software suite. Responsibilities include software design and development, testing and documentation across our front-end platforms to deliver end-to-end features, working with product owners and designers to design and deliver new features and create high-quality user interfaces, take operational responsibility for the performance and quality of services owned by the team, including taking part in an on-call rotation, deep dive into cutting edge technologies and work with the products team to transfer ideas into products. Ultimately, the role contributes to the design process for new products and solutions.

How you contribute

Understands various programming languages, frameworks, and development methodologies, which allow you to make informed decisions and solve complex technical challenges.
Writing high-quality, efficient, and maintainable code. Should follow coding best practices and contribute to the development of software modules, features, and functionalities.
Troubleshoot and resolve complex technical issues. When problems arise, you use your experience and problem-solving skills to identify the root causes and implement effective solutions.
Drive architectural decisions and technical excellence by designing scalable, efficient and maintainable frontend solutions. Evaluate trade-offs, enforce best practices and ensure the technical decisions are aligned with long-term business goals.
Ensure that the development stays on track, milestones are met, and the project aligns with business objectives.
Collaborate with cross-functional teams, including product managers, designers, and quality assurance professionals, to ensure that everyone is aligned on project goals and progress.
Mentorship and support for team members by sharing knowledge, providing guidance and helping colleagues grow in their technical and problem-solving skills. Encourage best practices and foster a continuous learning culture.

Skills, competencies and qualifications

Required:

Advanced proficiency in JavaScript and React, with a strong foundation in modern front-end development.
Extensive Experience in JavaScript/React testing tools to ensure code quality reliability.
Deep understanding of packaging/build tools and server-side JavaScript.
Experience with server-side technologies, REST API design and implementation and microservices.
Strong expertise in Web Content Accessibility Guidelines (WCAG) and ADA compliance standards.
High proficient of web security best practices and the ability to implement security measures to protect applications and data.
Ability to work independently and as part of a collaborative team.
Excellent communication skills, both verbal and written, with a proactive approach to collaboration.
Self-motivated, enthusiastic, and ownership-driven, with a strong commitment to delivering high-quality solutions.
Bachelor’s degree (or equivalent) in relevant discipline.

Desirable:

Experience with Contact Centre, IVR, Virtual Agents, VoIP and telecommunications service providers is advantageous.
Experience with Google Cloud Platform, Kubernetes, and CI/CD.
Expertise in micro-frontends and design systems to drive scalable UI architectures.

Other requirements

This position requires the ability to be On Call.

Benefits:

Five9 Shares
Bonus Scheme
10% Flexi Benefit
Meal Allowance
Medical Insurance
Life Insurance
25 day Annual Leave + Public Holidays

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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Candidate comments:

The recruiting function, including systems and processes, for Five9 are driven out of the US office with team members in various satellite offices. It is imperative that individuals responsible for the recruiting out of their respective offices, as well as team members in the United States, have the ability to share information and data. Often, this necessity extends beyond the recruiting team, and includes hiring managers as well. The recruiting function, including systems and processes, for Five9 are driven out of the headquarters in the United States with team members in satellite offices across various countries. • The HR Operations team, based in the US, must have access to hiring data from other countries in order to complete Compliance audits. • Our compensation and Benefits team , based in the US, must share and receive data from all offices with respect to job grading and compensation. • The FP&A team, based in the US, provides headcount and must receive offer details to hired employees for reporting purposes. • Our Payroll team, based in the US, must receive and provide data in order to complete payroll activities. • For many of the roles in other countries, the hiring manager is based in the US. They must have access to the resumes for candidates for assessment and access to offer documents for hired candidates for budget purposes. • The CFO must approve all offers and offer information must be shared across offices in order for that action to be satisfied. • The recruiting team needs access to data related to recruiting functions for reporting, process enhancements, data assessments.

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Senior Software Engineer - Frontend - Core

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