Product/UX Designer

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

We're seeking a talented Senior Product/UX Designer to create cutting-edge software solutions for our contact center enterprise applications. You'll leverage your design expertise to build innovative features in areas like analytics, automation, AI, ML, and NLP, including virtual agents, data visualization, and AI-driven software.

This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States.

About the Team:

We're a collaborative, energized team of talented designers passionate about building awesome products.  We value knowledge sharing and mutual growth, making it a common practice to level up together. We're a Figma-loving, multi-disciplinary team working in a fast-paced environment.  Five9 embraces diversity and is an equal opportunity employer.

Responsibilities:

• Conduct user research to understand customer needs and business goals.
• Collaborate with designers, product managers, and engineers to create high-fidelity mockups, interactive prototypes, storyboards, and flow diagrams using our well-established component library.
• Rapidly iterate on product explorations to deliver best-in-class user experiences.
• Lead internal and external design reviews, effectively communicating design rationale and incorporating feedback.
• Champion user-centered design, accessibility, and inclusivity throughout the product lifecycle.
• Stay current with design trends, tools, and best practices.

Requirements:

• Excellent communication, presentation, and storytelling skills.
• 3+ years of proven enterprise software product design experience.
• Bachelor’s/Master’s degree in Design (UX/Interaction Design, HCI, Information Design, Visual Design), or equivalent professional experience.
• Stellar visual design skills and a deep understanding of UX principles.
• Expert-level Figma proficiency, including design systems, auto-layout, components, and prototyping.
• Experience designing responsive, mobile-first UIs.
• Proficiency in user research methodologies (e.g., interviews, surveys, usability testing, A/B testing).
• Demonstrated ability to collaborate effectively with cross-functional teams (product, engineering).
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.

Nice-to-haves:

• Experience with conversation design, node-based flow builder UIs, and data analytics tools.
• Familiarity with design tokens and Figma variables.
• Experience facilitating design thinking workshops and creating user research artifacts (personas, journey maps).
• Working knowledge of front-end development (HTML, CSS, JavaScript, React, etc.).

To Apply:
Please submit your resume and a portfolio link that clearly demonstrates your design process and includes at least two enterprise product examples. For consideration, a portfolio is required, and access must be provided if it is password-protected. We look forward to hearing from you.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.