Back to jobs

Security Awareness Analyst, Contractor

United States (Remote)

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

The Security Awareness Analyst will play a pivotal role in fostering a culture of security awareness across the organization. This includes designing and delivering engaging educational content, developing incentive programs, and leveraging gamification to make security best practices accessible and impactful. The analyst will lead in-person cybersecurity orientations to onboard new employees and integrate awareness initiatives during mergers and acquisitions (M&A). The analyst will also manage the simulated phishing program, including deployment, educational follow-ups, and metrics tracking. A willingness to learn cybersecurity concepts and apply creative approaches to content development is essential. This position reports to the Senior Information Security Awareness Manager.

Join our team on a 12-month contract with the flexibility of fully remote work. This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. 

Key Responsibilities:

  • Simulated Phishing Program Management: Manage end-to-end phishing simulations using platforms like KnowBe4, Cofense, or ProofPoint, including scenario design, education, and metrics analysis.
  • Cross-Team Collaboration: Collaborate with the broader security team (GRC, threat intelligence, engineering) and departments such as HR, IT, Communications, Privacy, Compliance, and Legal.
  • Dashboard Development: Develop and maintain metrics dashboards to report on the performance and impact of security awareness programs.
  • Internal Communications & Platform Management: Oversee content on SharePoint, Slack, email, and digital displays to maximize engagement; build and maintain SharePoint sites; collaborate with vendors for multimedia and communications support.
  • Cybersecurity Orientations: Conduct engaging in-person orientation sessions for new employees to instill core security knowledge.
  • Gamification & Event Management: Organize and host security awareness events; enhance training through gamification.
  • Social Media & Engagement Campaigns: Lead internal and external social media campaigns (e.g., Slack, LinkedIn) to promote security content, foster engagement, and track campaign success.
  • Swag & Incentives Program Management: Manage a security-focused storefront and incentive program using a vendor platform to boost participation.
  • Mergers & Acquisitions (M&A) Integration: Partner with cross-functional teams to integrate tailored security awareness into newly acquired organizations and align practices.
  • Change Management Support: Support cultural alignment during M&A by promoting security expectations and encouraging a shared security mindset.
  • Graphic Design & Visual Content: Develop infographics, compliance training visuals, and digital content for security awareness initiatives, using strong visual storytelling and design skills with Adobe Creative Suite.

Qualifications:

  • Bachelor’s degree in graphic design, Communications, Marketing, Training, Learning & Development, or related field, or equivalent experience.
  • 2–5 years of experience in security awareness, internal communications, or marketing with a strong desire to continue learning and a positive, collaborative attitude.
  • Strong history of taking full ownership of programs and delivering impactful results.
  • Proven experience in developing and maintaining internal SharePoint sites.
  • Demonstrated ability to develop data-driven dashboards to measure program effectiveness and inform strategy.
  • Proven success in internal corporate social media campaigns that generate high engagement.
  • Willingness to learn cybersecurity concepts to translate complex topics into user-friendly content.
  • Strong communication skills to simplify and deliver technical content across all organizational levels.
  • Excellent project and time management skills with the ability to manage multiple initiatives simultaneously.

Preferred Qualifications:

  • Familiarity with cybersecurity and privacy principles is helpful but not required.
  • Experience managing swag programs and incentives through third-party vendor platforms.
  • Background in social media management or engagement strategy.
  • Experience with Adobe Creative Suite is extremely preferred — including Photoshop, Illustrator, InDesign, etc.; a portfolio demonstrating in-depth graphic design expertise is required (non-proprietary work acceptable).
  • Experience supporting security integration during mergers and acquisitions (M&A).
  • Experience with phishing platforms such as KnowBe4, Cofense, or ProofPoint is required, including end-to-end management of phishing campaigns—covering scenario design, educational follow-ups, and metrics analysis.
  • Experience with delivering or developing role-based security training tailored for technical audiences, such as coders, engineers, and developers.
  • Experience with tools like Power BI to visualize and communicate program metrics effectively is a plus.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Five9’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.