Business Systems Analyst

About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. 

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

About You and The Role 

As a Business Systems Analyst, you will manage the supply chain tools, business processes, and reporting that help Zipline plan materials, work with suppliers, and scale production. You will combine hands-on technical ownership with an understanding of how planning, purchasing, quality, and finance connect.

Your scope will span material requirements planning (MRP), master part data, purchasing, finance and invoicing workflows, capacity planning, material liability, unit cost tracking, electronic data interchange (EDI), quality management systems (QMS), spend forecasting, and capital expenditure tracking. You will own supply chain business requirements, supported configurations, data maintenance processes, and user adoption, partnering with software teams on application changes and integrations.

You will partner with Supply Chain, Manufacturing, Engineering, Quality, Finance, and software teams to turn operational challenges into reliable workflows and useful metrics. You enjoy tracing a problem from a dashboard back to its source, fixing the underlying process, and staying engaged until the improvement works in daily operations.

What You'll Do

• Own the configuration, maintenance, and improvement of supply chain systems and their supporting business processes. Establish clear owners for manual inputs, develop and execute maintenance routines, maintain change controls, develop documentation, and lead user training.
• Ensure accuracy of MRP inputs and planning workflows, including demand, bills of material, inventory, open supply, lead times, and planning parameters. Build visibility into shortages, supply coverage, and exceptions so planners can act on reliable signals.
• Replace recurring manual data maintenance with automated workflows and validation checks; monitor exceptions, audit data quality, and coordinate corrective action with input owners.
• Manage master part data processes, including part creation, revisions, units of measure, sourcing attributes, planning settings, and lifecycle status. Establish validation and review routines that keep records consistent across connected systems.
• Improve purchasing workflows from requisition and approval through purchase order creation, changes, receipts, and closure. Partner with Finance to connect purchasing and receiving data to invoice matching, exception resolution, and payment status visibility.
• Develop material liability reporting that connects inventory, open commitments, demand changes, and cancellation terms to excess and obsolete material exposure. Work with Supply Chain and Finance to reconcile assumptions and track mitigation actions.
• Build unit cost tracking and spend forecasts that connect purchase prices, quantities, delivery schedules, and invoice actuals. Make cost changes, forecast assumptions, and variances visible at the part, supplier, and program level.
• Own CapEx tracking workflows from request and approval through purchase commitments, delivery, and invoicing. Partner with Finance and project owners to reconcile budgets, committed spend, actuals, and forecast timing.
• Coordinate EDI and API integrations with suppliers and internal technical teams, defining data mappings and validation rules, testing transactions, monitoring failures, and resolving exceptions.
• Partner with Quality to improve QMS workflows for supplier quality, nonconformances, corrective actions, and material disposition. Maintain traceability between quality records, parts, suppliers, and purchasing or inventory transactions.
• Define consistent metrics and build dashboards for material availability, master data quality, supplier delivery performance, purchasing cycle time, invoice exceptions, capacity constraints, material liability, unit costs, spend forecasts, and CapEx.
• Translate user needs into prioritized requirements, implement configurations and automation, and partner with software teams on development. Own acceptance testing, rollout, and adoption, then verify improvements through measurable operational results.

What You'll Bring

You have independently maintained and improved business systems or analytical workflows in a fast-paced operational environment, with examples of carrying changes through testing, rollout, and ongoing support.

• Experience owning or improving supply chain business systems and the operational processes they support in a manufacturing environment.
• A practical understanding of MRP and how demand, bills of material, inventory, purchase orders, lead times, and master part data affect planning outcomes.
• Hands-on experience with purchasing and supplier collaboration workflows, including the connections between orders, receipts, invoices, and financial reporting.
• Ability to independently query, join, validate, and analyze operational data and build dashboards that support decisions.
• Ability to trace data across systems, investigate discrepancies, and establish reliable metric definitions, validation rules, and reconciliation processes.
• Experience configuring applications, gathering requirements, testing changes, and rolling out process improvements with business users and technical teams.
• Ability to understand operational and financial tradeoffs involving capacity, material liability, unit costs, spend forecasts, and capital purchases.
• Clear communication, strong documentation, and the ability to align Supply Chain, Engineering, Manufacturing, Quality, and Finance partners around practical solutions.
• Ownership and follow-through: you stay engaged through implementation, user adoption, routine maintenance, and resolution of recurring issues.
• Experience supporting aerospace, robotics, hardware, or other manufacturing environments with complex parts and supplier networks.

Major Bonuses

• Python for prototyping planning models and statistical analyses, such as spares demand, before production implementation; SQL for investigating and validating operational data.
• Executive-level communication and presentation.
• Strong systems thinking and ability to create KPIs that create the correct incentives and improve the signal to noise ratio of Zipline’s supply chain systems.

What Else You Need To Know

The starting cash range for this role is $125,000 - $200,000. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; overtime pay; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Zipline ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.