Assistant Manager of Operations (Colorado Springs, CO / On-site)

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.  

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for an Assistant Manager for our Intake team in Colorado..

This role is an on-site position with a required commute of 5 days per week to our office in Denver, CO.

Department & Position Overview:

We are looking for an Assistant Manager of Operations who has an innovative, entrepreneurial spirit as well as a passion for continually improving the way we do things. You will ensure our customers receive the level of care and attention they deserve. The Assistant Manager will be a vital part of our Home Care Agency Operations. This person will work hand in hand with the Manager of Operations to develop and implement processes designed to provide a positive consumer experience, support and maintain compliance, and ensure a positive culture with continuous team growth.

This position has a passion for helping people, aligning to FreedomCare’s core values. This position will ensure patients/caregivers receive the level of care and attention they deserve. The AM has the ability to problem solve and take ownership for each patient/caregiver request ensuring that we always do the right thing for our members. 

Every Day You Will:

• Provide oversight of day-to-day operations for multiple teams, ensuring a consistently high level of service and support throughout the full caregiver and client lifecycle, including pre-care and active care phases.
• Assist the Manager of Operations in documenting, developing, and maintaining best practices, standard operating procedures, and training materials to support compliance, quality, and sustainable growth.
• Improve quality of care and operational processes by leveraging performance data, team feedback, and continuous improvement initiatives.
• Partner with the Operations Manager in the hiring, selection, onboarding, and training of new employees to ensure readiness, engagement, and retention.
• Oversee key compliance requirements for agency operations, including maintaining accurate records of staff training, certifications, and adherence to Colorado state laws and healthcare regulations.
• Partner with management to monitor key performance indicators (KPIs), evaluate trends, and support data-driven decisions that improve operational outcomes.
• Support the Manager of Operations in achieving operational goals and initiatives for the Colorado market, as needed.
• Foster a positive, inclusive work environment aligned with FreedomCare’s core values: Here for You, Be Positive, Own It, and Do the Right Thing. · This is an onsite leadership role requiring daily presence at the Denver, CO office.
• Oversee the necessary compliance aspects of running this healthcare startup, including records of training and certifications for staff, and compliance with Colorado state laws and regulations 
• Enforce processes and policies that support our people doing great work, looking for ways to simplify and streamline, incorporating feedback from all levels to continually improve 
• Identify and work with development and technology teams to oversee software adjustments to your team’s workflows 
• Build a positive work environment and culture consistent with FreedomCare core values: Here for You, Be Positive, Own It, Do the Right Thing 
• Take ownership of ensuring all policies, procedures and overall mission of your office 

Ideal Candidate Will Possess:

• Bachelor's Degree in healthcare administration, business administration or any related degree.
• Ability to travel into the Denver, CO daily as this leader role will be an onsite position.
• Demonstrated ability to think outside the box, developing strategy and turning it into tangible results 
• Experience in a leadership role; able to effectively manage and motivate a team of 20+ employees 
• Passion for improving home care and for leveraging technology to improve lives 
• Ability to utilize technology to advance company initiatives 
• Energized by ambitious goals and working in a fast-paced environment 
• Must be comfortable rolling up their sleeves, being hands-on, and doing whatever is necessary to support the team while building and growing it
• Great interpersonal skills: you’re able to bring people along, inspire them, ask tough questions, and hold people accountable 
• An operational mastermind: you have a natural ability to identify processes that work, metrics that tell the story, and operations that scale without sacrificing quality 
• A humble leader: you understand that to lead is to set an example, to listen to others, and to always keep learning
• 2+ years of experience in operations management (homecare, healthcare, business, customer experience are all interesting areas of past experience)
• Great interpersonal skills: you’re able to bring people along, inspire them, ask tough questions, and hold people accountable Self-motivated 

Nice to Have Qualifications:  

• Master's Degree in healthcare administration or business administration
• Homecare agency experience in a leadership role is a huge plus 
• 3 + years Medicaid experience within the state of Colorado 

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, citizenship or immigration status, status as an individual with a disability, or other applicable legally protected characteristics.

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