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Leasing Consultant

Martinsburg, West Virginia, United States

Gates Hudson, a full-service property management company, is seeking a Leasing Consultant to join one of our residential communities. This role is ideal for someone who is customer-focused, detail-oriented, and energized by sales and relationship-building. If you enjoy helping people find their next home while contributing to a high-performing onsite team, we encourage you to apply.

What You'll Do

Leasing & Sales

  • Greet and tour prospective residents, qualify needs, and professionally present the community and available apartments

  • Highlight apartment features, amenities, and benefits to support leasing goals

  • Proactively manage leads, document tours, and complete leasing paperwork accurately and timely

  • Review notices to vacate and make every reasonable effort to retain residents

Customer Service & Resident Relations

  • Answer incoming phone calls and in-person inquiries from prospects and residents

  • Address resident questions, concerns, and service requests in a timely and professional manner

  • Follow up with residents on completed maintenance requests to ensure satisfaction

  • Maintain a positive, service-oriented attitude and promote goodwill among residents, coworkers, vendors, and contractors

Property Presentation & Operations

  • Ensure the leasing office, tour routes, common areas, amenities, and model units are clean, organized, and tour-ready

  • Walk vacant and rent-ready units to confirm availability and presentation standards

  • Conduct move-in and move-out inspections with residents

  • Consistently implement and uphold community policies and procedures

Marketing & Community Engagement

  • Stay informed on local market conditions and trends

  • Share ideas with the Property Manager to improve marketing efforts and resident satisfaction

  • Assist with planning and hosting resident events as directed

Schedule Expectations

  • Weekend availability is required, as most prospect tours occur on weekends

What We're Looking For

Required

  • High school diploma or equivalent

  • Excellent verbal and written communication skills

  • Ability to build rapport quickly with prospects and residents

  • Strong customer service mindset with attention to detail

Preferred

  • Two or more years of leasing experience

  • Previous customer service, sales, or hospitality experience

  • Self-motivated, goal-oriented, and able to work effectively in a team environment

 

Pay Range

$20 - $23 USD

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As set forth in Gates Hudson & Associates’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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