Director, Client Success

New York, NY; Hybrid/Remote

About the Company

Infillion is the only global media platform combining the power of MediaMath’s industry-leading data and technology with the unrivaled performance of TrueX’s interactive video and CTV technology. Infillion works with more than 1,400 of the world’s leading agencies and brands with premium managed- and self-service cookieless media solutions that deliver guaranteed attention in an increasingly opaque media environment. Infillion is headquartered in New York City, and owns Gimbal location-based technology, InStadium, NeXt, Analytiks.ai and Phonic.ai. Infillion can be found online at www.Infillion.com. The company is one of the most awarded adtech companies in the media, marketing, advertising and technology industries and is now one of FastCo’s Most Innovative Companies.

About the Job

We are seeking a Director, Client Success to join our team. Our Client Success team manages the planning, execution and optimization of campaigns sold by our regionally aligned sellers known as Client Partners.  This role focuses on pre and post-sale lifecycles and requires the Director to play a critical guiding role in proposal development, solution alignment, campaign activation, and campaign performance across a  range of advertisers, verticals and client objectives.

What you’ll be doing:

  • Work closely with Client Partners and Client Success charges to develop impactful and relevant media activation proposals that address advertiser objectives
  •  Oversee Client Success charges in shepherding sold campaigns from creative development and setup through to final delivery and performance analysis 
  • Manage relationships with some of our largest clients while leading a team of Client Success professionals
  • Handle multiple projects efficiently, effectively and productively 
  • Partner with internal teams throughout the organization to drive cross-departmental projects and ensure client needs are communicated
  • Effectively balance the goals of the client and the agency 
  • Partner with Creative Strategy team to align client objectives with our capabilities 
  • Work closely with the Client Partnerships team to acquire new clients and maintain existing client relationships
  • Attend client meetings as needed and help develop corresponding support collateral

What you have:

  • 5+ years of experience in account management and digital advertising
  • Experience in media planning
  • Strong understanding of interactive advertising technologies and trends 
  • Strategic and creative thinking skills, proactive, thorough and accurate 
  • Able to prioritize, organize and manage multiple concurrent projects 
  • Strong written and verbal skills 
  • Professional approach in client management/services 
  • The drive to go above and beyond to deliver for our clients 
  • Experience in digital marketing and/or advertising

Who you are:

  • A proactive go-getter — you take ownership and are accountable for all you do, with the initiative to learn new skills on the fly
  • An effective communicator — you know how to get your point across clearly regardless of who you’re speaking to

Benefits & Perks

It’s no secret that we work hard, but we also strive to create an office environment where the lines between work and play are blurred. This means we offer these great perks to help keep our team healthy, productive, and happy.

  • Base salary of $105,000 - $115,000 plus commission with first year on-target earnings of $150,000 - $165,000
  • 100% company-paid health, dental, and vision coverage for you and your dependents
  • Company-paid life insurance, short-term, and long-term disability
  • Unlimited paid time off - we trust your discretion
  • Opportunities for profit sharing, bonuses, and ownership
  • 401k plan with company match
  • Cell phone reimbursement

We are committed to an inclusive and diverse work environment. Infillion is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

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