Back to jobs
New

Business Analyst, Enterprise Systems & Process Excellence

Vancouver, British Columbia, Canada

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

In the Enterprise Systems function, we "fix" and design the central nervous system of the company. We are looking for a Business Analyst who lives at the intersection of process excellence and technology. You will be the bridge between our business stakeholders (Finance, Sales, HR, Marketing, Customer Success, Client Support) and our Technical Product Managers (TPMs). Your goal is to ensure that every system change is rooted in a refined business process, every data flow is visible, and every solution delivers measurable value. If you find beauty in a perfectly optimized Business Process Model and Notation diagram and satisfaction in a seamless cross-functional handoff, you’re in the right place.

Your responsibilities:

  • Map current (“as-is”) and future (“to-be”) processes with clarity and precision, identifying inefficiencies, gaps, and workarounds
  • Partner closely with Technical Product Managers to translate business needs into clear, actionable requirements - making sure the “why” is well understood before the “how” is built
  • Act as a trusted advisor to stakeholders across Finance, Sales, HR, Marketing, and Customer Success, helping align priorities and shape sustainable solutions
  • Ensure data flows effectively across systems by documenting dependencies, integrations, and data lineage
  • Support discovery sessions, process audits, and solution design to ensure we’re solving the right problems
  • Facilitate UAT and support business readiness through practical guides and documentation (including “day-in-the-life” workflows)
  • Develop and deliver key readiness materials such as impact assessments, process documentation, and training content to support adoption
  • Keep documentation current and relevant as processes and systems evolve

About You: 

  • You have 5+ years of experience as a Business Analyst, Process Analyst, or similar role within an Enterprise Systems or Digital Transformation environment.
  • You’re familiar with enterprise platforms such as ERP, CRM, and HCM systems and how they connect
  • You’re proficient with tools like Miro, Visio, or Signavio, and comfortable working in Jira/Confluence
  • You communicate complex ideas clearly to both technical and non-technical audiences
  • You hold a degree in Business, Information Systems, Industrial Engineering, or bring equivalent practical experience
  • You naturally think beyond the surface - you understand how actions in one system impact processes downstream
  • You’re experienced in Business Process Management (BPM) and value clear, well-structured process documentation
  • You bring clarity to ambiguity and produce work that is structured, concise, and easy to follow
  • You’re comfortable working across functions - whether discussing financial processes, sales operations, or HR workflows

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. 

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program. 

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$70,000 - $90,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Create a Job Alert

Interested in building your career at Global Relay? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Note that a Closed Work Permit requires LMIA, so that would be considered "sponsorship" in this case.

Select...
Select...
Select...
Upon submission of your application, the personal data contained in your application will be collected by Global Relay Communications Inc. (“Global Relay” or “Controller”), whose headquarters are located at 220 Cambie Street, 2nd Floor, Vancouver, BC, Canada, V6B 2M9. Global Relay can be contacted at (604) 484-6630. Global Relay’s data protection officer is Laurence Lafond, who can be contacted at privacy@globalrelay.net.
Your personal data will be processed for the purposes of managing Global Relay’s recruitment related activities. This includes organizing and conducting interviews, assessing your suitability for the role, organizing and conducting tests (as applicable) and evaluating the results of such tests, and other processing activities that Global Relay deems necessary in the recruitment and hiring process. This processing is permitted under Article 6(1)(f) of Regulation (EU) 2016/679 (GDPR) and Article 6(1)(f) of UK General Data Protection Regulation for the purpose of Global Relay’s legitimate interests, which include growing the business and recruiting and hiring personnel best suited for roles at Global Relay. Further information on our legitimate interests may be available upon request. If you are applying for a role in the UK and Global Relay processes personal data relating to criminal offences or convictions under Article 10 of GDPR and UK GDPR, Global Relay will do so on the condition of “consent” as permitted under Section 29 of Schedule 1 of the Data Protection Act, 2018 (c.12). Global Relay may utilize automated decision and profiling tools, such as Predictive Index, to assist in determining whether a candidate is suitable for a particular role. Failure by an applicant to provide personal data required by Global Relay for the recruitment and hiring process may result in the applicant being removed from consideration for the role.
Global Relay is headquartered in Canada. Accordingly, upon submission, your personal data will be transferred to Canada, which is considered by the European Commission to provide adequate protection for the collection of personal data from EU data subjects. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf, and may be shared with other third party service providers to the extent necessary for the assessment of candidates, to conduct tests for applicants or perform other due diligence necessary in the recruitment process (including, for example, credit checks or criminal offence checks). Where personal data is transferred to counties that are not considered to provide adequate protection by the European Commission (e.g. the United States), the transfer of your personal data to third parties in those countries will be transferred under additional safeguards permitted under GDPR, such as Standard Contractual Clauses.
If you are rejected from a role your personal data will be retained by Global Relay, by default, for 365 days from the completion of your submission for a particular role. Under the GDPR, you have the right to data portability, to request access to your personal data, to request that your personal data be rectified or erased, to request that processing of your personal data be restricted, and the right to object to processing. You also have the right lodge a complaint with an EU supervisory authority. To the extent that you have questions or concerns about your personal data, please reach out to privacy@globalrelay.net.