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Business Solutions Integration Manager

London, England, United Kingdom

Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role: 

  • Acts as a trusted advisor: Build strong relationships with Technology Platform Providers, Customers, and 3rd party integrators.  Understand their needs and goals – conduct requirements gathering and provide strategic guidance to help them achieve a Technology Integration.
  • Drives value and growth: Manage Technology partnerships to increase revenue through Partner Platform Integration.
  • Provides both pre/post-sales technical assistance to Global Relay Integration Partners, and post integration support to Global Relay Archive Customers.
  • Disseminate technical requirements & product documentation while educating Technology Partners in Global Relay’s integration options and processes.
  • Coordinate and work with Global Relay departments, including Product, Sales, Legal, Finance, Marketing and Provisioning to address Technology Partner matters.
  • Understands and explain the features & benefits of Global Relay’s Technology Stack; evaluate Technology Partner requirements to present an appropriate product and solution.
  • Broaden Global Relay’s Data Connectors Ecosystem to increase Data connectivity options.
  • Work with the Technology Partner to Identify regulatory implications of their Technology Platform. Identify competitive differentiators while cultivating use-case benefits analysis.

Your responsibilities: 

  • The Business Manager - Technology Partners will organize Technology integration discussions and serve a business matter expert for all Technology Partners.
  • Technology Partners is expected to engage with Integration Partners pre-sales and post-sales to ensure adoption of Global Relay services.
  • You will be responsible for building strong relationships with integrators, ensuring satisfaction of Global Relay products and services.
  • Business Manager - Technology Partners work directly with Business Development and Product Development teams and will be the primary point of contact for each integration.
  • The Business Manager - Technology Partners will work closely with internal stakeholders to provide exceptional customer service to our mutual customers and report Technology Partners details to leadership.

About you: 

  • 3+ years of experience in technical and/or account management role.
  • Ability to educate Partners on implementation process. Liaise with Partners and internal teams to Troubleshoot integration issues and provide technical solutions.
  • Professional business manners with the ability to interact with Business & Technical resources.
  • Proven ability to effectively manage time, workload and shifting priorities in a fast-paced environment with a strong attention to detail.
  • Fluently convey technological solutions and business value.
  • Resourceful with strong problem-solving skills.
  • Enthusiastic, strong work ethic and positive attitude.

 

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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Note: there is an expected minimum of 2-3 days p/week of working in office (potentially more, depending on the role). This is not a fully remote work opportunity.

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Upon submission of your application, the personal data contained in your application will be collected by Global Relay Communications Inc. (“Global Relay” or “Controller”), whose headquarters are located at 220 Cambie Street, 2nd Floor, Vancouver, BC, Canada, V6B 2M9. Global Relay can be contacted at (604) 484-6630. Global Relay’s data protection officer is Laurence Lafond, who can be contacted at privacy@globalrelay.net.
Your personal data will be processed for the purposes of managing Global Relay’s recruitment related activities. This includes organizing and conducting interviews, assessing your suitability for the role, organizing and conducting tests (as applicable) and evaluating the results of such tests, and other processing activities that Global Relay deems necessary in the recruitment and hiring process. This processing is permitted under Article 6(1)(f) of Regulation (EU) 2016/679 (GDPR) and Article 6(1)(f) of UK General Data Protection Regulation for the purpose of Global Relay’s legitimate interests, which include growing the business and recruiting and hiring personnel best suited for roles at Global Relay. Further information on our legitimate interests may be available upon request. If you are applying for a role in the UK and Global Relay processes personal data relating to criminal offences or convictions under Article 10 of GDPR and UK GDPR, Global Relay will do so on the condition of “consent” as permitted under Section 29 of Schedule 1 of the Data Protection Act, 2018 (c.12). Global Relay may utilize automated decision and profiling tools, such as Predictive Index, to assist in determining whether a candidate is suitable for a particular role. Failure by an applicant to provide personal data required by Global Relay for the recruitment and hiring process may result in the applicant being removed from consideration for the role.
Global Relay is headquartered in Canada. Accordingly, upon submission, your personal data will be transferred to Canada, which is considered by the European Commission to provide adequate protection for the collection of personal data from EU data subjects. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf, and may be shared with other third party service providers to the extent necessary for the assessment of candidates, to conduct tests for applicants or perform other due diligence necessary in the recruitment process (including, for example, credit checks or criminal offence checks). Where personal data is transferred to counties that are not considered to provide adequate protection by the European Commission (e.g. the United States), the transfer of your personal data to third parties in those countries will be transferred under additional safeguards permitted under GDPR, such as Standard Contractual Clauses.
If you are rejected from a role your personal data will be retained by Global Relay, by default, for 365 days from the completion of your submission for a particular role. Under the GDPR, you have the right to data portability, to request access to your personal data, to request that your personal data be rectified or erased, to request that processing of your personal data be restricted, and the right to object to processing. You also have the right lodge a complaint with an EU supervisory authority. To the extent that you have questions or concerns about your personal data, please reach out to privacy@globalrelay.net.