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Business Analyst OSS/Cloud Systems

Mountain View, California

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

The application window will be open until at least April 17, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

This role is not eligible for immigration sponsorship.

 

Role Description

GFiber Business Analysts are responsible for documenting and driving the use cases in collaboration with the business teams.. The projects are related to software developed by the systems and tools teams and overseeing the development of home routers for GFiber customers. GFiber systems leverage cloud based deployments environments. The suite of systems and tools includes applications (iOS and Android), customer web based portal, back-end systems built on Salesforce, Fiber Management systems, customer agent and ticketing tools, OSS, ERP and billing systems. The wide spectrum of systems and tools provides opportunity for technical growth to business analysts in a fast paced environment. This role will be focused on managing the systems deployed in the field currently based on the OSS and Cloud platforms.

In this role, you'll:

  • Work with business teams to define the user stories that capture business requirements 
  • Work with design teams to validate the use cases and support the technical implementations
  • Work closely with the stakeholders to prioritize the requirements
  • Demo the features and use cases to business stakeholders
  • Secure signoff from business stakeholders to finalize features and use cases
  • Take accountability for driving the journey of features from inception to sign off

At a minimum we'd like you to have:

  • Bachelors of Science degree or relevant work experience in OSS/BSS 
  • 7 years of business analytics experience
  • Experience interfacing and managing business stakeholders
  • Experience working with design teams to align implementation to support business teams

It's preferred if you have:

  • Excellent verbal and written communication skills
  • Experience in cloud based systems
  • Problem solving skills and a solution oriented mindset
  • Ability to work in a fast paced startup environment

 

The US base salary range for this full-time position is between $184,800 - $203,300 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

 

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GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF). 

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.

 

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