Director, Implementation Management (Remote)

At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following 32 states: AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. We typically keep job postings active for 3–5 weeks, though this may vary depending on applicant volume and other factors.

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If you are an Internal Candidate, please apply via our Internal Job Board. 

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• Nurture A Learner’s Mindset - using a combination of feedback and reflection to gain productive insight into personal strengths and development areas
• Build Shared Success - building partnerships and working collaboratively with others to meet shared objectives
• Be an Owner - holding self and others accountable to meet commitments
• Create Belonging - recognizing the value that different perspectives and cultures bring to our company

The Director, Implementation Management leads a high-performing team responsible for the seamless delivery of Guild’s Talent Advantage product suite to new employer partners. This role requires a strong balance of strategic leadership, operational excellence, and client-centric execution.

When done well, this team delivers such exceptional implementations that employer partners gain confidence in Guild and expand their partnership. With a unique vantage point across go-to-market, operations, and product delivery, this leader has the opportunity to shape not just how implementations happen today, but how Guild’s end-to-end delivery model evolves for the future.

As a leader in Guild’s Marketplace Operations team, you will guide the implementation function by fostering team excellence, representing EPIM in cross-functional initiatives, and driving end-to-end solutions that deliver measurable outcomes.

Key responsibilities

• Lead and inspire a team of Employer Partner Implementation Managers (EPIM) and senior managers, driving a culture of excellence, accountability, and continuous learning.
• Cultivate a high-performing, motivated team by fostering a culture of engagement, accountability, and continuous development—ensuring team members feel supported, empowered, and inspired to drive impact.
• Establish and oversee the team’s rhythm of business, including strategic planning, goal-setting, team forums, and prioritization to achieve organizational objectives.
• Represent EPIM in cross-functional forums and contribute to co-creating end-to-end solutions by partnering with teams such as Product, Employer Partnerships, and Operations to address business challenges and improve outcomes.
• Coach and develop team members, setting and upholding the standard for excellence in implementation delivery and stakeholder engagement.
• Serve as the primary escalation point for both client-facing challenges and internal roadblocks, managing up and resetting confidence with senior leaders and stakeholders as needed.
• Lead and oversee the successful delivery of high-impact, complex implementation projects that align with Guild’s strategic goals. 
• On an as needed basis, directly lead implementation projects to help with load balancing or capacity needs.
• Facilitate and drive action from high-quality retrospective sessions, implementing lessons learned to enhance Guild’s implementation strategy and capabilities.
• Utilize data and pattern recognition from implementation work to identify gaps, propose solutions, and drive initiatives that improve processes, tools, and outcomes.
• Foster an inclusive and growth-oriented team culture that prioritizes belonging, diversity, and collaboration.
• Champion the continuous evolution of implementation best practices by staying informed on industry trends, operational innovations, and emerging tools, integrating these into Guild’s workflows and strategies.
• Create and implement metrics and systems that monitor team performance and ensure consistent delivery of high-quality outcomes.

Required Proficiencies

• 5+ years of people and team leadership experience with a proven track record of talent development
• 5+ years in client facing roles, managing decisions and conversations that involve a blend of operational and financial impact.
• Proven ability to inspire, develop, and retain high-performing teams by fostering a culture of engagement, accountability, and continuous growth.
• Demonstrated success in leading large-scale, cross-functional initiatives that deliver measurable impact.
• Expertise in process improvement, automation, and driving operational excellence at scale.
• Strong track record of building relationships with senior leaders and influencing organizational strategy.
• Exceptional Leadership and Coaching skills, with experience managing high-performing teams.
• Proficiency in Cross-Functional Collaboration and stakeholder engagement. Advanced Strategic Planning and organizational management expertise.
• Superior Communication and influencing skills, particularly in client-facing and escalation scenarios.
• Data-driven decision-making skills, with a focus on process improvement and innovation.

We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package, including a base salary of $144,000 - $204,000, variable compensation and stock options. Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity.

At Guild, we unlock the talent and economic potential of America’s workforce for employees and their companies. We partner with the nation’s largest employers—including Walmart, Chipotle, Discover, Hilton, Macy’s, Target, and The Walt Disney Company—to create cultures of opportunity that help them attract and retain top talent, while building the workforce of the future from within. By using our proprietary Career Opportunity Platform to develop education and learning programs that work in the real-world, thousands of employees at those companies have gained the skills, knowledge, and guidance they need to build a brighter future for themselves and their families—all without paying for tuition or career services on their own. 

Guild is female-founded and a certified B Corp. The company has been named to the TIME100 Most Influential Companies of 2022 list, CNBC Disruptor50 list three years in a row, Inc. Best Led Companies list, Fast Co. World Changing Ideas list and the B Lab Best for the World list among many others. 

Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:

• Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
• Access to a 401k to help save for the future
• Open vacation policy for employees to rest and recharge
• 8 days of fully-paid sick leave, to take the time to heal and or recover
• Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
• Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
• Education benefits and tuition assistance to help your future development and growth
   
  

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