Cloud & Application Support Engineer (Syracuse NY or Binghamton NY)

Who: HealtheConnections, a respected national leader in providing health information exchange (HIE) services for 26 counties of NYS.

What: Seeking a new team member with experience in diagnosing, resolving, and preventing issues across a technology stack, ensuring high availability, reliability, and performance of our systems.

Why: More than 1,600 health and care organizations such as hospitals, physician practices, labs, public health departments, and more rely on our services and applications to be intuitive, comprehensive, and most importantly, help them deliver better care to the patients they serve around the clock.

As a Cloud and Application Support Engineer, you will play a crucial role in ensuring the stability and efficiency of our systems. By troubleshooting complex technical issues, recommending optimizations, and supporting key integrations, you will contribute to a seamless, high-performing environment that enables innovation and growth.

We’re looking for someone who is excited to be a part of a growing team, willing to share their ideas, and searching for a company where collaboration, integrity, and commitment to mission are at the forefront.

This position is available in either Syracuse NY or Binghamton NY.

Primary Responsibilities:

• Provide technical support and troubleshooting for applications and infrastructure.
• Troubleshoot various AWS and GCP services
• Monitor and optimize application and infrastructure performance, leveraging various APM/DBM tools.
• Maintain and configure various software applications in our technology stack.
• Troubleshoot containerized RedHat-like Linux operating systems.
• Perform application upgrades and patching.
• Support API gateways and authentication workflows, including OAuth and OIDC.
• Conduct root cause analysis of high-complexity issues.
• Apply network fundamentals to diagnose and troubleshoot connectivity issues.
• Support BigQuery, PostgreSQL, and Tableau integrations for analytics and BI solutions.
• Coordinate with internal customers, outside vendors, and partners.

Experience Needed:

• 4-year degree or higher in Information Technology, Computer Science, or related field required. Equivalent experience and certifications will also be accepted.
• 2+ years of experience in technical support, DevOps, or software engineering roles.
• 2+ years of experience in Java, TypeScript, and Node.JS programming and troubleshooting.
• Proficiency in query design and database optimization in relational databases.
• 1+ years of experience RHEL or similar.
• Working knowledge of Python or other scripting languages.
• Understanding of network fundamentals (DNS, TCP/IP, Load Balancing, VPNs, etc.).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and collaboration abilities.
• Amazon Web Services (AWS) and Google Cloud Platform (GCP) experience preferred
• Healthcare experience, a strong plus
• Familiarity with DataDog, Prometheus, or similar APM and observability tools, a plus.
• Experience with Mirth/NextGen Connect, a plus
• Foundational cloud certifications, a plus

Not sure you meet all qualifications? Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

You’re a great fit for us if you’re good at…

• Paying attention to the details
• Managing your own time to complete tasks
• Collaborating with a team to meet goals
• Interacting with vendors and partners

We’re a great fit for you if you’re looking for…

• A high-performance, high-energy, collaborative environment. One of the best things about working here is our team. They’re smart, supportive, passionate, and among the best in the business.
• A dynamic industry. Health information exchange has exciting opportunities on the horizon as the healthcare industry evolves, both within our 26-county region and on the national stage.
• Strong benefits. We cover the cost of medical insurance for employees along with a full suite of benefits, including 401k matching, generous vacation/holiday time, unlimited sick time, flexibility in work hours and hybrid/remote work, and more.
• Work that makes a difference in your community. We’re proud to make an impact in the healthcare industry on a large scale and improving health outcomes for individual patients.

We like to say that we’re “casually competent” – we’re not pretentious, but we know our stuff. Our people are talented, our culture is vibrant, and our work is at the top of its class. Even better, our customers genuinely like working with us, and we’ve seen firsthand how what we do makes a positive impact on our community.

$70,000-$90,000 is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, and seniority.