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[HELLOCONNECT] Customer Care Specialist (Non-Voice)

Manila, Manila, Philippines

The Role

At HelloConnect, you will be part of a dynamic team in Inoza Tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in building customer loyalty and value through effective account management, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

 

What you’ll do

We are looking for skilled and knowledgeable customer service experts with great customer communication skills to join our team. We are building a team of fun, passionate, and competitive experts to help us serve our customers. We want individuals who genuinely care about customer experience, are compassionate and are engaging.

We’ll count on you to:

  • Create happy customers. We are all about the customer experience and we are looking for individuals who are passionate about helping customers.
  • Provide outstanding service so customers stay longer. We need someone who's enthusiastic and confident in developing a positive rapport with each customer. We bring our life experiences, knowledge and passion for outstanding service to all we do. We personalize every interaction and provide solutions to take care of our customers.
  • Build customer loyalty and value through effective account management, and to make recommendations that make sense for our customers with a genuine desire to help.
  • Make every effort to meet the Customer Care team’s KPIs and targets.
  • Have fun! Be comfortable in interacting and building relationships with our customers.

 

What you’ll bring

  • Handle customer communication via email answering 15-20 emails per hour
  • Experience with Zendesk and Shopify is a plus
  • Amenable to help with the seasonal ramp (30-60 days)
  • No attendance issues and are willing to work overtime to help with the volume
  • Excellent English communication skills both written and verbal
  • Attention to detail, speed and accuracy
  • Helpful & empathetic
  • Customer service experience is essential, ideally a 2-year minimum

 

What we offer

  • Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
  • Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
  • Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

 

Location: 

BGC (7th Floor, Inoza Tower, 40th Street, BGC, Taguig City)                   

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

 

#helloconnect

#LI-Remote

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As part of our interview process, Hello Fresh uses an AI-assisted notetaker within our recruiting system (Greenhouse) to record and transcribe interviews and to generate written summaries for the interview team.

What this means for you:
Your interview may be audio and video recorded.
AI will transcribe the interview and create a written summary to help interviewers with their notes.
The AI does not score, rate, rank, or decide anything about your candidacy. Our interviewers make all hiring decisions. The transcript and summary are used only to assist their review.
You may decline to be recorded. If you opt out, we will not use the AI notetaker for your interview, and your decision will not affect your candidacy.
To opt out, reply to this email or contact your recruiter before your interview. To ask a question, or to request deletion of your recording, transcript, or summary, contact your recruiter. We will delete those materials within 30 days of your request.

*HelloFresh uses an AI Notetaker. During your interview, the tool joins the video meeting, records and transcribes the audio, and generates a written summary.  The tool uses automated speech recognition to convert speech to text, and a generative AI model to summarize that transcript.

I have read the Interview Recording and AI Notetaker Notice. I understand my interview will be recorded, that AI will transcribe it and generate a summary to assist interviewers, and that I may opt out without affecting my candidacy.