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Workforce Management Associate Analyst (Monday - Friday / 9am - 6pm CST)

Remote US

Boldly innovating to create trusted solutions that detect, predict, and prevent disease.

Discover your power to innovate while making a difference in patients' lives. iRhythm is advancing cardiac care…Join Us Now! 

At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change and help one another.  We are Thinking Bigger and Moving Faster.

 

About This Role

The Workforce Management Associate Analyst supports the scheduling and staffing of Customer Care Advocates to ensure efficiency and compliance. They assist with analyzing key trends and headcount forecasts to maintain proper staffing levels. This role also proactively coordinates with real-time adherence specialists, supervisors, and team leads to ensure visibility and alignment for workforce planning needs.

Key Responsibilities:

  • Create data-driven forecasts for resource planning by day and interval time using historical trends and predictive analytics.
  • Build trend analysis templates to identify key dips in service levels and recommend proactive solutions.
  • Deliver data-backed staffing recommendations for key holidays, including potential shift releases based on call volume trends.
  • Determine future headcount needs using statistical modeling and capacity planning tools to optimize resource utilization.
  • Develop dashboards and reports to track workforce KPIs, including occupancy, adherence, and service level trends.
  • Analyze real-time and historical data to provide insights into workforce efficiency and recommend process improvements.
  • Coordinate with RTA and Supervisors to develop capacity optimization strategies based on forecasted demand.
  • Monitor and track attendance, FMLA, and ensure coverage planning using workforce analytics and historical trend data.

Qualifications:

  • Associate’s degree or equivalent work experience in Call Center WFM, Analytics, or Capacity Planning. Bachelor’s degree may be considered in lieu of direct work experience.
  • 2+ years of experience in forecasting, staffing analytics, and workforce scheduling.
  • Emerging proficiency in Excel, SQL, Power BI, or other workforce analytics tools.
  • Experience working with workforce management systems (e.g., NICE, Verint, Aspect, or equivalent).
  • Strong analytical skills with the ability to translate data insights into actionable workforce strategies.
  • Detail-oriented with strong data entry and reporting accuracy.
  • Excellent communication and interpersonal skills, with the ability to present data findings to stakeholders.
  • Experience in a healthcare or clinical call center setting is a plus.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

  • emotional health support for you and your loved ones
  • legal / financial / identity theft/ pet and child referral assistance
  • paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-WB1

#LI-Remote

Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.

 

Estimated Pay Range

$58,300 - $84,900 USD

As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com

About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.

Make iRhythm your path forward. Zio, the heart monitor that changed the game.

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