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Chief of Staff, Revenue

REMOTE - US

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

How you will make an impact: 

The Chief of Staff to the Chief Revenue Officer (CRO) is a high-impact leadership role designed to drive strategic alignment, operational excellence, and organizational effectiveness across the Revenue organization. This includes Sales, Customer Success, Revenue Operations, Professional Services, Support, Solutions Consulting, and Enablement. Acting as a trusted advisor and strategic partner to the CRO, you will tackle critical initiatives, manage cross-functional projects, and ensure seamless execution of Iterable’s revenue and organizational goals.

This role is ideal for a strategic thinker, operational leader, and exceptional communicator with a proven ability to manage complexity and drive results in high-growth environments.

Location: Hybrid at Iterable’s headquarters in San Francisco, CA

How you will make a difference:

1. Strategic Partnership with the CRO

  • Serve as a trusted advisor and "truth teller" to the CRO, providing candid feedback and brainstorming to facilitate clear decision-making.
  • Assist in operationalizing the vision for the CRO’s Office by refining priorities and enabling strategic focus.
  • Enable the CRO to build and strengthen internal and external relationships, focusing on high-impact interactions

2. Strategic Planning & Alignment

  • Partner with the CRO to develop, communicate, and track progress on strategic initiatives across the Revenue organization.
  • Facilitate quarterly business reviews (QBRs), annual planning sessions, and leadership meetings to ensure alignment on goals and priorities.
  • Assist in resetting and aligning quarterly OKRs across teams, driving accountability and execution.

3. Operational Excellence

  • Design and implement an operational meeting structure to maintain organizational focus and track commitments.
  • Monitor the health of the Revenue organization by tracking KPIs and identifying key metrics to inform decision-making.
  • Collaborate with Revenue Operations to optimize tools, streamline workflows, and enhance operational efficiency.

4. Project Management & Execution

  • Lead and execute high-priority cross-functional projects, managing risks, timelines, and stakeholder expectations.
  • Identify and address bottlenecks, ensuring seamless execution of revenue initiatives.
  • Manage cross-functional initiatives tied to company goals and build a rhythm of accountability through clear communication and follow-up.

5. Leadership Communication & Engagement

  • Develop content and run-of-show for leadership communication platforms, including Town Halls and executive updates.
  • Ensure leadership team meetings stay on track and produce actionable outcomes.
  • Prepare executive-level presentations, reports, and correspondence.

6. Team Culture & Development

  • Champion Iterable’s values, fostering collaboration and trust across the Revenue organization.
  • Strategize and plan quarterly team-building activities for the Leadership team to strengthen relationships and enhance alignment.

Qualifications:

  • 7+ years of experience in strategy, consulting, revenue operations, or a similar leadership role.
  • Proven track record of managing large-scale projects with cross-functional teams.
  • Strong analytical and problem-solving skills with a data-driven mindset.
  • Exceptional written and verbal communication skills, with the ability to influence and align stakeholders at all levels.
  • Experience in SaaS, tech, or high-growth environments is preferred.
  • Proficiency in tools such as Salesforce, Tableau, and advanced Excel/Google Sheets.
  • MBA or equivalent advanced degree is a plus but not required.

Who You Are:

  • A strategic thinker who thrives in dynamic, fast-paced environments.
  • A trusted advisor with exceptional interpersonal and leadership skills.
  • A detail-oriented executor who balances strategic priorities with operational excellence.
  • A problem-solver who embraces challenges and drives continuous improvement

Perks & Benefits: 

  • Paid parental leave
  • Competitive salaries, meaningful equity, & 401(k) plan
  • Medical, dental, vision, & life insurance
  • Balance Days (additional paid holidays)
  • Fertility & Adoption Assistance
  • Paid Sabbatical
  • Flexible PTO
  • Monthly Employee Wellness allowance 
  • Monthly Professional Development allowance 
  • Pre-tax commuter benefits
  • Complete laptop workstation

The US base salary range for this position at the start of employment is $160,000 - $223,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

Recruitment Disclaimer:

Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:

  • Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
  • Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
  • Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.

You may see all job vacancies on our official Iterable channels:

Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.

Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

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