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Senior Product Manager

Hybrid - Lisbon, Portugal

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

About the role/team: 

We are actively seeking a highly driven Senior Technical Product Manager to join our Content Personalization & Channels team. This role will be located in our Lisbon, Portugal office and is a hybrid role. In this pivotal role, we're looking for someone who is super technical yet obsessively customer-focused. You will own our SDKs and ensure they set a high standard for developer integration. Moreover, you will drive exceptional App Experiences on mobile and web channels that are powered by these SDKs. These experiences are fundamental to how our customers integrate with our personalized messaging platform, creating incredible brand moments for their users.

Our Product Team thrives on collaboration with Design and Engineering, always prioritizing user empathy. You'll be right there with us, working hand-in-hand and directly with our customers, to identify and prioritize product features that will significantly impact Iterable's business. You'll take ownership of a broad product portfolio and its associated roadmap, consistently delivering delightful and innovative experiences to our customers. This role requires deep technical expertise and a willingness to dive deep with Engineering, Customer Success, and our Solutions team.

You’ll be deeply comfortable working with APIs and SDKs, but equally passionate about usability. You will work closely with design on the user experience and how customers interact with our product as well as directly impact the experience developers have when integrating with our platform. We want someone who is invested in the growth and success of both Iterable and our customers. You will report to the Group PM, Content Personalization & Channels.

At Iterable, we have a core value of a growth mindset, and we believe everyone here can grow. If this role sparks your excitement and matches your passion, we encourage you to apply – we value the unique skills you bring to the table beyond a job description.

In This Role You’ll Get To:

  • Contribute significantly to the success of our channels, driving growth and expansion.
  • Be the unwavering internal "voice of the customer."
  • Collaborate closely with Customer Success, Engineering, Marketing, Sales, and other PMs to ship outstanding products.
  • Understand customer personas and use cases to define precise product requirements and deliver new features and enhancements.
  • Develop comprehensive use cases and determine product specifications to launch new features and enhancements.
  • Maintain thorough documentation of customer needs and product functionality.
  • Research industry trends to uncover innovative product features and opportunities.

We Are Looking for People Who Have:

  • Experience as a Senior Product Manager for a customer-facing application.
  • Experience working on a B2B SaaS product.
  • Experience with mobile technologies, including native (iOS & Android) and cross-platform (React Native, Flutter) development.
  • A track record of delivering intuitive UI experiences.
  • A deep understanding of APIs and SDKs; you know how they function inside and out.
  • Experience working within agile Engineering teams using tools like Jira.
  • Strong skills in user testing and data analysis.
  • Experience making informed decisions based on business and technical data.
  • Comfort and adaptability in a dynamic, changing environment.
  • Exceptional ability to solve complex technical problems and partner with engineering to translate customer needs.

Bonus Points:

  • Familiarity with user growth and engagement strategies.
  • Experience using data analysis tools to derive insights.
  • Prior work experience in both B2B and B2C markets.
  • Prior work or familiarity with the development of mobile and web applications.

Perks & Benefits: 

  • Competitive salaries & meaningful equity
  • Private Medical Insurance
  • Life/Risk Assurance
  • Meal Allowance: 8.55€ per day
  • Balance Days (additional paid holidays)
  • Paid Annual Leave (22 days)
  • Paid Sabbatical (after 4 years tenure)
  • Initial laptop workstation setup
  • Teleworking Allowance

Recruitment Disclaimer:

Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:

  • Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
  • Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
  • Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.

You may see all job vacancies on our official Iterable channels:

Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.

Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

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