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Manager, Run

New York City - US

Manager, Run

New York City - US

Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. 

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. 

 Learn more at www.ivalua.com. Follow us on LinkedIn and Twitter.

THE OPPORTUNITY

CONTEXT: 

Our RUN team is dedicated to serve our clients post going-live the best way we can to secure an exceptional client experience.

With over 50 team members, AMER RUN team needs to keep growing to satisfy demanding customers. In this context of fast growth, you will help our customers in both Public and Private Sectors within the support and maintenance capacity to secure a smooth transition post going live.

 ROLE: 

This is an exciting opportunity for a Run Manager at Ivalua. The Run Manager role is to manage Project Managers, Implementation specialists and Engineers focusing on issue backlog, ensuring adherence to standards and quality of deliverables (maintenance release). Determine appropriate throughput levels and track teams progress on defect eradication, determine appropriate actions to meet customer application SLAs for issue resolution based on severity and business priorities and also track the team’s effectiveness to these goals.

WHAT YOU WILL DO WITH US 

  • Run planning and stand-up meetings
  • Monitor issue backlog and prioritize team deliverable toward SLA achievements
  • Responsible for your maintenance team's efficiency, including reports, analysis, and forecasts
  • Communicate standards and best practices.
  • Guarantee financial balance of your projects
  • Meet with all other Run managers, directors, and teams to review inter-dependency of all projects 
  • Perform scheduled and un-scheduled audits to ensure adherence to Ivalua's maintenance standards 
  • Support code review process
  • Develop and execute strategies that support maintenance goals of quality, SLA, and customer satisfaction
  • Develop and manage preventive maintenance measures 
  • Build strong relationships with customers 
  • Address customer concerns in a proactive and responsive manner 
  • Review functional and design specifications to ensure full understanding of individual deliverables
  • Ensure that validated deliverable (maintenance release) meet functional and design specifications and requirements
  • Diagnosing customer problems and testing product patches 
  • Documenting product issues in Ivalua tracking system (extranet)
  • Identify any potential quality issues per defined process and escalate potential quality issues immediately to management
  • Isolate, replicate, and report defects and verify defect fixes

 

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Skills and Experience:  

  • Business process understanding
  • At least 5+ years working as an engineer in a software environment with progressive movement into leadership / management.
  • To communicate priorities to team member and escalate to management 
  • Creative solving of technical problems – to ensure the ability troubleshoot defect with efficiency
  • Technical understanding of software components and architectures
  • Work on processes, work with the project teams to identify the problems in the processes, make recommendations and drive process changes in our organization.

 

 Soft Skills :

  • Clear communicator (written and verbal) – to ensure ability to write incident forms 
  • The ability to work in a team and as an individual
  • The ability to work under pressure and to tight deadlines
  • Ability to focus on deadlines and deliverables – ensures the ability to achieve SLAs 
  • Good judgment skills

 

WHAT HAPPENS NEXT

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today! 

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! 

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role. 

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

  • Hybrid working model (3 days in the office per week)
  • We're a team dedicated to pushing the boundaries of product innovation and technology
  • Sustainable Growth, Privately Held
  • A stable and cash-flow positive Company since 10 years
  • Snacks and weekly lunches in the office
  • Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
  • Unlock and unleash your full professional potential with our exceptional training and career development program
  • Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
  • Regular social events, competitive outings, team running events, and musical activities,
  • Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua) : 

 

Best Global Culture 2024 (Large Companies)Best Engineering Teams 2024Best Leadership Teams 2024 (Large Companies)Best Career Growth 2024 (Large Companies)Best Company Compensation 2023 (Large Companies)

 

 

Powered by People - Powered by You!

United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. https://www.linkedin.com/company/ivalua/about/

Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.

 

 

 

Ivalua’s core values include a priority on Care & Grow People. We take matters like pay equity very seriously and strive to reward our employees appropriately and fairly for their talents.

The compensation range for this position is based upon careful and continual market compensation research. In addition to location, compensation may also vary based upon job-related knowledge, skills, and experience.

Title: Run Manager

Base Range minimum: $94,500

Base Range maximum: $175,500

Additional compensation / rewards: Ivalua offers an annual target bonus for this position conditional on individual and company performance. Other compensation factors may also be considered. Ivalua also offers exceptional benefits including medical, dental, vision, retirement (with company match), and much more.

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