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QA Automation Engineer

Medellin, Colombia

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. 

Overview

The Quality Assurance Engineer ensures that software products and platform enhancements meet Kaseya's quality standards, customer expectations, and business requirements. This role partners closely with Product Management, Software Engineering, DevOps, Support, and Program Management teams to drive quality throughout the software development lifecycle. The QA Engineer contributes to the delivery of reliable, scalable, and secure solutions while supporting continuous improvement initiatives across development and testing processes.

Responsibilities

  • Lead and support quality assurance activities throughout the software development lifecycle to ensure product quality, stability, and performance.
  • Develop, execute, and maintain comprehensive test plans, test cases, and test scripts for new features, enhancements, integrations, and defect validation.
  • Collaborate with Product Managers, Developers, and Business Stakeholders to understand requirements and ensure adequate test coverage.
  • Perform functional, regression, integration, system, and user acceptance testing across web, desktop, mobile, and cloud-based applications.
  • Identify, document, prioritize, and track software defects through resolution while ensuring root causes are addressed.
  • Validate software releases and participate in release readiness reviews to ensure successful deployments.
  • Support test automation initiatives by developing and maintaining automated test suites that improve coverage and reduce manual testing efforts.
  • Work closely with DevOps and Engineering teams to integrate testing into CI/CD pipelines and promote shift-left testing practices.
  • Participate in Agile ceremonies including sprint planning, backlog grooming, daily standups, and retrospectives.
  • Analyze test results, identify quality trends, and provide actionable recommendations for continuous improvement.
  • Ensure traceability between requirements, test cases, defects, and release deliverables.
  • Collaborate with Customer Support and Product teams to reproduce, investigate, and validate customer-reported issues.
  • Maintain audit-ready documentation related to testing activities, release validation, and quality metrics.
  • Contribute to process improvement initiatives that enhance product quality, team efficiency, and customer satisfaction.

Essential Skills

  • 3+ years of experience in Software Quality Assurance, Software Testing, or Quality Engineering.
  • Strong understanding of software development lifecycle (SDLC) and Agile methodologies.
  • Experience creating and executing test plans, test cases, and test scenarios.
  • Hands-on experience with defect tracking and test management tools such as Jira, Azure DevOps, TestRail, or similar platforms.
  • Experience performing functional, regression, integration, and end-to-end testing.
  • Knowledge of API testing using tools such as Postman, Swagger, or equivalent.
  • Experience testing SaaS, cloud-based, or enterprise software applications.
  • Understanding of test automation frameworks and automated testing concepts.
  • Familiarity with CI/CD processes and DevOps practices.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent documentation and communication skills.
  • Ability to work effectively within cross-functional teams in a fast-paced environment.

Additional Skills & Qualifications

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
  • Experience with automation tools such as Selenium, Playwright, Cypress, or similar frameworks.
  • Experience testing REST APIs, integrations, and distributed systems.
  • Knowledge of SQL and database validation techniques.
  • Familiarity with performance, load, and security testing concepts.

 

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

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