Coordinator, Supporter Relations

OVERVIEW

The Los Angeles Football Club (LAFC) is an MLS soccer club serving the greater Los Angeles area. LAFC is dedicated to building a world-class soccer club that represents the diversity of Los Angeles and is committed to delivering an unrivaled experience for fans. LAFC’s ownership group is comprised of local leaders and innovators of industry with intellectual capital, financial prowess, operations expertise, and success in the fields of entertainment, sports, technology, and media. LAFC is invested in the world’s game and Los Angeles, constructing, and developing the 22,000 seat BMO Stadium and a top-flight training center on the campus of Cal-State Los Angeles.

POSITION SUMMARY

The Coordinator, Supporter Relations serves as the bridge between the Los Angeles Football Club front office team, 3252 Supporters Union, and other independently operated LAFC fan groups. Serving as an extension of the Club, this person will also be a proactive force within the local Los Angeles community and on LAFC match-days to ensure fan perspectives are heard and club initiatives are communicated effectively.

This role reports to the Director, Brand and Community.

LAFC is currently operating on a hybrid work model with a minimum of 2 in-office days per week. Please note that this may vary by role, and your scheduled in-office days are up to the discretion of your supervisor. 

ESSENTIAL FUNCTIONS

• Serve as the main point of contact between Club leadership, supporters, fan groups, and the community while striving to build and nourish positive relationships. Coordinate regular town halls, meetings, leadership roundtables, and public feedback sessions to align Club decisions with community interests.
• Maintain a visible presence on LAFC match-days, including, but not limited to supporter sections, tailgates, away trips, and watch parties, to foster a safe, inclusive, and energetic environment for new and existing fans and community members.
• Work alongside the LAFC content team to support authentic social and digital content production of match-day and fan culture as well as community stories.
• Provide support in grassroots projects and campaigns focused on  growing brand awareness, engagement with homegrown soccer communities, local leagues, sports bars, and other local community soccer  networks across the Greater Los Angeles area.
• Work cross-collaboratively and cross-functionally with various internal departments in the planning and execution of key club announcements and fan-centric, community, and supporter-related events. Provide administrative and logistical support to the marketing team coordinating various community projects and initiatives. 
• Travel with the team to help manage supporter relations and movements as needed.
• Other duties as assigned by Supervisor/Management.

QUALIFICATIONS

• Bachelor’s degree from an accredited College/University required, major in business administration, marketing, communications, public relations, or related field preferred.
• Minimum of 1 - 2 years’ of experience in the sports industry in a community focused role required, professional team experience preferred.
• Must have solid knowledge of Major League Soccer (MLS) and international soccer, specifically their culture and global impact.
• Strong knowledge of Los Angeles culture and history. 
• Strong interpersonal skills with the ability to build positive relationships and interact with internal stakeholders at all levels and external audiences.
• Must be able to serve as an extension of the Club by always maintaining a positive and professional demeanor. 
• Ability to work productively and multi-task in an unstructured fast-paced environment with frequent interruptions. 
• Ability to communicate effectively and efficiently in English, both verbal and written. 
• Must have reliable transportation to commute and transport inventory to various work locations throughout Southern California at any given notice. 
• Flexible schedule with the ability to work nights, weekends, and holidays as the event calendar requires.
• Must be able to obtain or possess a valid, current U.S. passport and be able to travel as needed.
• Bilingual in Spanish is a plus.

SALARY RANGE 

At LAFC, we carefully consider a wide range of factors to determine a fair and equitable compensation package. The final offer amount will consider a wide range of factors that are considered in making compensation decisions including, but not limited to skill sets; relevant experience and training. Pursuant to state and local pay disclosure guidelines, the compensation for this role is $26.00 per hour. 

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  

LAFC strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. 

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by the employer for a visa.