Back to jobs

Senior Director - Atlassian Products & Services

United States of America (USA)

Join Us as Our Next Director Atlassian Products and Services

Remote | Full-Time

Lead the Future of Atlassian Services offerings at Modus Create

Help our team, help our customers, get the maximum value they can from their Atlassian tools.

What You’ll Do

You will be responsible for three main areas of work. 

  • First is helping our managers and individual consultants to deliver fast, high quality, customer service. 
  • Second is that you will work with both our consultants and partner sellers to design solutions using Atlassian software to meet customer needs.
  • Third is that you will personally help run the implementation of our most complex customer solutions.

We expect your time to be split 20/50/30 across the three in that order.

What Sets You Apart

  • You know all Atlassian tools like the back of your hand and would be considered a Subject Matter Expert (SME) by anyone who had a conversation with you on the topic
  • You know the underlying and associated tech pretty well. Topics like Github, webhook integrations, scripting, or Atlassian Marketplace apps should come naturally and you should be able to carry a comfortable conversation with an SME on the topic. 
  • You can understand the customers business without being an expert in their field. For example, if you talk to a national chain of oil and gas stations, you can make reasonable assumptions on how and why they operate and how that fits into their business processes.
  • You understand the needs of team members at all levels of an organization. Different positioning needs to be used with executives vs people managers vs individuals. This skillset needs to exist when interacting with Modus team members, and customers. 
  • You have an attitude of very high ownership. If work is assigned to you, you will run it down until it is done. 

About us: 

Founded in 2011, Modus is a global, fully remote team of world-class technologists who thrive in a collaborative, innovative environment. We were fully remote before it was cool! We support organizations on their digital transformation journey through strategic consulting and full lifecycle product development, partnering with industry leaders including Atlassian, GitHub and AWS. Recognized as one of the Inc. 5000 Fastest Growing Private Companies for nine years and a top remote work company by FlexJobs, we have helped some of the world’s largest brands deliver powerful digital experiences.

We combine boutique expertise with enterprise-scale capabilities, helping organizations drive customer engagement, enhance retention, and maximize long-term value. As an award-winning Atlassian partner, we enable businesses to build customer-centric products that foster lasting relationships and adoption.

Perks of working with us:

  • Remote work with flexible working hours
  • Flexible Time Off/PTO
  • Premium Health Insurance (medical, vision, and dental)
  • 401 (k)
  • Modus Global Office Program: for when you want to get out of your home, we offer on-demand access to private offices, meeting rooms, coworking spaces and business lounges in locations in over 120 countries. 
  • Employee Referral Program 
  • Client Referral Program
  • Travel according to client or team needs
  • The chance to work side-by-side with thought leaders in emerging tech
  • Access to more than 12,000 courses with a licensed Coursera account.
  • Possibility to obtain paid certification/courses if they align with company goals and are relevant to the employee's role

Additional benefits might apply contingent on your location.

Why Modus Create

Modus Create is a global consulting firm that helps organizations modernize their platforms, products, and processes. From open-source roots to enterprise transformation, we bring together strategy, design, engineering, and AI to build what’s next.

  • 100% remote since day one
  • Named a top company for remote work by FlexJobs and Inc.
  • Trusted by leading brands across the globe
  • Culture of autonomy, mastery, inclusion and continuous learning

By joining our team, you’ll be part of a high-performing group that leverages each other’s strengths and celebrates every success together. Apply now and show us you have what it takes to drive impactful data engineering & machine learning strategies with Modus Create!

Create a Job Alert

Interested in building your career at Modus Create? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
What type of collaboration are you open to? *
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Modus Create’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.