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Production Support Analyst NY/MTL

Montreal, QC

Want to work in technology at an investment bank?

About mthree:

Since 2010, mthree has been helping clients solve their business and technological challenges. We are a technology and business consultancy with a global workforce delivering significant business and IT projects in some of the largest financial services organizations worldwide.

  • Core Services
  • Consulting and Advisory
  • Managed Services
  • Alumni Graduate Program
  • Alumni Pro Program

We have a global presence and are experts in delivering exceptional quality to our client base, providing consulting services across Risk, Regulation & Compliance; Vendor Products; Application Support; Application Development; Cyber & Information Security; Data Science and DevOps areas.

Our Expert program offers experienced professionals access to top roles in tech, finance, aviation and insurance. Join us to work on groundbreaking technology projects, from international trading platforms to critical applications for leading airlines. We recruit professionals who are eager to fast-track their careers in technology or operations within prestigious global organizations.

This is a position in NY supporting the Client Portfolio Risk and Margin plant that covers both the Institutional and ETrade Margin and Risk business across PB Heads Funds, OTC Derivatives, Listed, Commodities and FX desks, including on call and business escalation.

 

Core Responsibilities:

  • Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally, ensure issues are tracked through to resolution.
  • Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution.
  • Facilitate root cause investigations and manage the implementation of corrective and preventative measures.
  • Manage coverage during North America, Asia and Europe market hours, including weekend pre-open ready-for-business checks. Proactively identify and respond promptly to failures.
  • Partner with development teams to drive stability, operational excellence, and a culture of efficiency.
  • Ensure team knowledge is current and forward-looking.
  • Respond to regulatory and compliance issues with urgency.
  • Liaise with external technology vendors and exchanges to coordinate changes and resolve connectivity and market data issues.
  • Review, execute, and verify production changes in strict accordance with procedures defined in change documents.
  • Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete.
  • Leverage tools and resources available within the firm to simplify, automate, or eliminate inefficiencies.

 

Required Skills:

  • Strategic mindset with specific focus on tooling, automation, and efficiency.
  • Able to troubleshoot, problem solver, analytical? Proficiency with Linux.
  • Proficiency with Databases? Strong scripting skills, like Perl, Python, or UNIX shell.
  • Network diagnostic skills and experience with networks and real-time messaging technologies (multicast, TCP/IP, UDP, SNMP).
  • Excellent spoken and written English communication skills.
  • Bachelor’s degree in computer science or related field from an accredited college or university.

 

Desired Skills:

  • Experience providing application support for mission-critical applications.
  • Good working knowledge of trading and risk management business concepts.
  • Familiarity with job scheduling tools (Autosys) and ersion control tools (Perforce/Clear Case).
  • Familiarity with Cloud technologies and supporting applications hosted on cloud.

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Canada - English

Diversity, Equity & Inclusion: 

At mthree, we embrace and uphold the principles of equal-opportunity employment. We firmly believe in treating every individual with fairness and respect, free from discrimination on the grounds of race, religion, ethnicity, sex, age, national origin, marital status, parental status, sexual orientation, gender identity, disability, different ability, neurodiversity, status as a veteran/member of the armed forces, or any other legally protected status.

Our unwavering commitment extends to fostering an inclusive environment that empowers qualified minorities and advancement within our organization. We continuously strive to improve and ensure that all applicants and employees have an equitable experience throughout their journey with us.

Together, let's create a workplace that celebrates diversity, encourages inclusivity, and champions equal opportunities for all. 

Submitting information is voluntary and your answers in this section will not impact your application through the recruitment process. All information is kept confidential and is collected solely to ensure we’re attracting a diverse population of applicants, to deliver our commitment to diversity.

Disability definition (Statistics Canada)

Note: Person with a disability is a person who has a long-term or recurring physical, mental, sensory, psychiatric or learning impairment and: 

  • Who Considers themselves to be disadvantaged in employment by reason of that impairment, or 
  • Who believes that employer or potential employer is likely to consider them to be disadvantaged in employment by reason of that impairment: and 
  • Includes persons whose functional limitations owing to their impairment may have been accommodated in their current job or workplace 

Visible Minorities definition (Statistics Canada)

Note: Visible minority refers to whether a person belongs to a visible minority group as defined by the Employment Equity Act and, if so, the visible minority group to which the person belongs. The Employment Equity Act defines visible minorities as "persons, other than Indigenous peoples, who are non-Caucasian in race or non-white in colour".
 

 

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