Back to jobs

AI Product Manager

USA - Atlanta, GA

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Overview 
We are seeking a mission-driven AI Product Manager to help build ethical, high-impact AI solutions for the Public Safety and Justice sector. In this role, you will bridge the gap between complex machine learning capabilities and the real-world needs of first responders, 911 center personnel, legal professionals, and community stakeholders. You will help define products that improve emergency response times, streamline judicial workflows, and ensure AI is deployed responsibly in the public interest. 

Key Responsibilities 

  • Discovery & Research: Conduct interviews with law enforcement, emergency dispatchers, or legal clerks to identify pain points that can be solved via AI (e.g., automated transcription, predictive resource allocation, or evidence management). 
  • Feature Definition: Translate user needs into clear PRDs (Product Requirement Documents), user stories, and technical specifications for engineering and data science teams. 
  • Strategic Market Intelligence: 
  • Conduct regular competitive analysis of key players in the Public Safety and Security market (e.g., Motorola Solutions, Axon, Mark43) to identify feature gaps and market opportunities. 
  • Perform "gap analysis" on competitor documentation and public APIs to inform our technical roadmap. 
  • AI Trend Monitoring: 
  • Evaluate how new models (e.g., from OpenAI or Anthropic) can be integrated into public safety & Justice workflows responsibly. 
  • Roadmap Support: Help prioritize the product backlog based on impact, technical feasibility, and the unique regulatory constraints of the justice system. 

Required Qualifications 

  • Education: Bachelor’s degree in Computer Science, Data Science, or a related field. 
  • Experience:  
  • 3-5 years of experience in delivering SaaS related offerings to market 
  • 1-3 years of experience in working with Generative AI technologies 
  • Technical Literacy: A foundational understanding of the ML lifecycle (data labeling, training, testing, and deployment). 
  • Analytical Mindset: Ability to use data to justify product decisions and measure success through KPIs like model accuracy vs. human-in-the-loop efficiency. 
  • Communication: Exceptional ability to synthesize complex technical trends into actionable business insights. 

Preferred Skills 

  • Understanding of the Public Safety and Justice markets (CAD/RMS systems, Case Management Systems, Body-Worn Cameras, Digital Evidence Management). 
  • Experience with LLMs (Large Language Models) or Computer Vision. 
  • Knowledge of data privacy laws and ethical AI frameworks. 

Why Join Us? 
You will be at the forefront of a technological revolution in the public sector, creating tools that don't just drive profit, but actively save lives and ensure a fairer justice system. 

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

 

Create a Job Alert

Interested in building your career at NICE? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
What is your work authorization status? *
For research purposes only and unrelated to your application, please select the three factors that matter most to you when choosing a new employer *

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in NICE’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...