Job Application for Customer Success Manager at Okta

New

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

About the role:

We are looking for a Customer Success Manager who is adept at handling a portfolio of smaller ARR customers in a programmatic way to deliver business results and outcomes. You have a passion for technology and strategic problem-solving. You will manage accounts with limited requirements and simple deployment needs, guiding them to rapid adoption, mitigating churn risks, and identifying growth opportunities.

What you’ll be doing:

You will use data-driven processes to proactively mitigate customer risk and anticipate potential issues based on account health and usage patterns. You will be reactive to customer questions on adoption and business value, enabling champions to articulate Okta vs. the competition.
You will demonstrate mastery of core Okta products and strategically leverage features and best practices to consistently drive measurable business results. You will diplomatically tackle escalations and provide comfort by listening to and understanding customer needs.
You will demonstrate mastery in planning and executing programmatic engagement strategies across your entire portfolio. This involves highly effective time management and proactive account health monitoring. You will adeptly identify, diagnose, and independently resolve a broad range of standard customer issues.
You will consistently drive high customer satisfaction and retention by ensuring customers achieve measurable business outcomes. You will be proactive in identifying and acting on standard expansion opportunities by effectively demonstrating and articulating Okta's value proposition.

You would be ideal for this role if you have:

Typically requires 5+ years of related experience in a professional role with a Bachelor’s degree; or 3+ years with a Master’s degree; or a PhD without experience; or equivalent experience.
Experience in customer success management, working with customers to drive adoption of a technical platform.
A customer-centric and proactive team player attitude, focused on driving customer loyalty.
A passion for both Okta and Customer Success, and focus on reaching objectives despite challenges.
Being able to utilize consulting-style questions to engage and discover information.
The ability to operate in a fast-paced environment and manage multiple customers and projects.
A growth mindset, the ability to take on feedback, and alignment with Okta core values.

Technical Expectations:

Achieve Okta Professional and Admin Certification and have a working understanding of Okta Use Cases and Vision.
Flexibility to occasionally attend global meetings, training, and kick-offs.
Travel up to 15%.

#LI-Remote

(P20605_3595825)

The Okta Experience

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

First Name

Last Name

Country

Phone

Location (City)

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Website

Are you legally authorized to work in the country you reside?

Select...

Will you now or in the future require Visa Sponsorship?

Select...

To the best of your knowledge, do you have any family members / relatives or personal relationships at Okta or at any suppliers, partners, or vendors that have a business relationship with Okta? (For purposes of this question, a “family member / relative or personal relationship” is defined as close personal friends (including sexual and/or romantic relationships), close relatives (spouse, partner, children, cousins, aunts, uncles, nieces, nephews, grandparents or grandchildren), someone who lives in your household, or anyone else with whom you have a close enough personal relationship or connection that it could improperly bias your conduct or decision making or be perceived to be capable of impacting your conduct or decision making.

Select...

If yes, please identify name of person / vendor and describe relationship / association:

Do you have any outside business activity(ies) (advisory, consulting, or board roles, or side businesses) that you would continue engaging in or plan to engage in if you joined Okta in this role?

Select...

If yes, please describe:

Have you been employed by Okta, Inc. or any of its subsidiaries in the past?

Select...

I acknowledge and agree to the processing of my personal data in accordance with Okta's privacy policy and personnel privacy policy (see below). *

I acknowledge

Okta may use AI with this application. If you prefer to opt-out of ADMT/AEDT, please do not apply here; instead submit an ADMT/AEDT Opt Out form here.

Personnel Notice

(California residents, click here)

By checking this box, you consent to Okta using your data to evaluate your candidacy for this role and any other current or future roles that may be a fit for your profile. You may request the removal of your data at any time by contacting greenhouse@okta.com.

Yes

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Okta’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Select...

Are you Hispanic/Latino?

Select...

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Select...

Customer Success Manager

About the role:

What you’ll be doing:

You would be ideal for this role if you have:

Technical Expectations:

Apply for this job

Voluntary Self-Identification