Job Application for Teller - Aurora (Main) at Old Second National Bank

Who We Are

At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.

With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together!

Launch your career at Old Second, where you'll grow your banking knowledge and build skills that move your career forward.

Position Overview

The Teller role is responsible for front line customer service, processing customer banking transactions, balancing a cash drawer, and providing qualified referrals to Retail Banking.

Essential Job Functions

Provides quality, personalized customer service (greeting/closing, uses customer name, telephone etiquette, error resolutions, and written communications). Meets or exceeds established customer service expectations including manager observations.
Processes checking and savings deposits/withdrawals by adhering to policies and procedures including ensuring proper endorsements, negotiability of item, validity of identification, and availability of funds.
Processes various types of payments and orders according to policy and procedure including loan payments, real estate tax payments, money orders, and cashier’s checks.
Counts, proves, and packages currency according to policy and procedure. Balances cash drawer and researches all teller differences within the specified timeframe.
Effectively uses technology in order to accurately complete customer transactions.
Participates actively in the branches efforts to reach assigned sales referral goals through meeting assigned individual goals.
Participates in required in-house training sessions relating to sales, customer services, policies and procedures, compliance, product knowledge and Bank systems.
Maintains flexibility to float to other branches and/or work dynamic schedules needed.

Minimum Requirements:

High School Diploma or equivalent; and
Six months of related experience (cash handling, customer service, office, etc.)
This is an onsite position requiring availability during branch operating hours, including Monday through Friday from 8:30am to 5:30pm and Saturday from 8:30am to 1:00pm.

Competencies:

Strong customer service orientation with a focus on delivering exceptional experiences.
Professional and clear communication skills, both verbal and written.
Proficient in cash handling and transaction accuracy.
Detail-oriented with a commitment to precision and quality.

Preferred, but not required:

In-depth customer service, cash handling, and sales experience strongly preferred.
Experience resolving customer service issues and providing exceptional customer service.
Prior experience balancing a cash drawer.
Prior experience in banking.

Compensation & Benefits

Base pay: $16.84 - $20.65/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent’s knowledge, skills and experience.

Variable pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales referral activities.

Benefits: How We Support You - Old Second

Thanks for considering Old Second!

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This job is an onsite position at our bank branch. Do you reside within a commutable distance to the branch to work onsite daily?

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If hired for this role, you will be required to complete formal training and will be assigned a training mentor. Within your first month of employment, you will have a two week training period requiring you to attend training each day between the hours of 9am-5pm. This training will be held at your assigned Mentor’s branch and a training site; these locations can be anywhere from 5-40 miles from your regular branch. After your formal training is completed, you will return to your home branch location. Can you fulfill these obligations?

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As set forth in Old Second National Bank’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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Teller - Aurora (Main)

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