Engagement Manager

PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.

PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.

About the Job Opportunity

The Engagement Manager is responsible for leading the end-to-end coordination and governance of enterprise software implementations and strategic customer programs. This role ensures successful delivery from scoping through benefits realization while delivering a seamless, high-quality customer experience.

You will operate at the center of customer, product, and operations—driving execution, managing stakeholders, and ensuring customers realize measurable value from PartsSource solutions.

What You’ll Do

Implementation Planning & Scope Definition

(Customer Experience – Customer Onboarding: Implementation Coordination; Business & Process Excellence – Project Management)

• Define project scope, deliverables, milestones, and timelines in collaboration with stakeholders
• Translate project requirements into formal Statements of Work (SOW)
• Present and align SOWs with customers, ensuring clear expectations and sign-off
• Develop standardized service descriptions and repeatable deployment frameworks

Project Delivery & Execution

(Business & Process Excellence – Project Management; Customer Success – Success Planning)

• Own end-to-end project delivery from initiation through closure
• Manage timelines, budgets, and scope to ensure successful delivery
• Identify risks and proactively implement mitigation strategies
• Deliver a consistent, high-quality customer experience throughout the project lifecycle

Governance & Stakeholder Management

(Business & Process Excellence – Stakeholder Management; Program Governance)

• Drive execution against project milestones and delivery schedules
• Facilitate status updates, governance forums, and Steering Committee meetings
• Build strong relationships with internal and external stakeholders
• Develop and maintain templates and tools to ensure consistency across implementations

Adoption, Change Management & Value Realization

(Customer Experience – Customer Success: Adoption & Value Realization)

• Lead change management efforts to support customer adoption of new solutions
• Validate achievement of expected outcomes prior to project closure
• Ensure smooth handoff to Customer Success and operational teams
• Continuously improve implementation processes and customer experience

What You’ll Bring

Your Background

• 3–6+ years of experience in Project Management, Engagement Management, or Implementation roles
• Proven experience delivering enterprise software implementation projects end-to-end
• Strong stakeholder management skills across complex organizations
• Experience managing projects with integrations and third-party dependencies
• Ability to manage multiple projects simultaneously with strong organization and attention to detail

Preferred

• Experience in healthcare, HTM, or technology-enabled services
• Familiarity with SaaS or enterprise software implementations
• Experience with change management methodologies
• Willingness and ability to travel up to 50%

Who We Want to Meet

• Act Like an Owner: Accountability & Execution — You take ownership of project outcomes and deliver on commitments with precision and reliability.
• Serve with Purpose: Customer Centric & Relationship Management — You build trust and deliver exceptional customer experiences at every stage.
• Adapt to Thrive: Managing Ambiguity — You navigate complex, evolving environments and maintain progress despite uncertainty.
• Collaborate to Win: Influence & Communication — You effectively align stakeholders and drive decisions across teams and organizations.
• Challenge the Status Quo: Continuous Improvement & Problem Solving — You seek better ways to deliver projects and improve processes over time.

Benefits & Perks  

• Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!) 

• Career and professional development through training, coaching and new experiences. 

• Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity. 

• Inclusive and diverse community of passionate professionals learning and growing together. 

Interested?  

We’d love to hear from you!  Submit your resume and an optional cover letter explaining why you’d be a great fit. 

About PartsSource

Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. PartsSource employs over 700 employees nationwide that committed to supporting healthcare providers and ensuring healthcare always on.

In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry.

Read more about us here:

· PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024

· PartsSource® Named Among the Top 50 Healthcare Technology Companies of 2025

· PartsSource® Named Among the Top 25 Healthcare Software Companies of 2025

· PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List 2025

· WSJ: Bain Capital Private Equity Scoops Up PartsSource

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