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What is your total years of experience as CEM/CSM?
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Do you have experience working in an Employer of Record (EOR), HR Tech, HRMS, Payroll, or Workforce Management environment? If yes, please share details.
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Have you supported customers in North America, APAC, or global markets? Please specify the regions and the nature of support provided.
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This role requires working in EST overlap hours (approximately 2 PM IST to 2 AM IST) and following a hybrid work model in Gurgaon. Are you comfortable with both requirements?
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Have you worked with a ticketing system (Zendesk, Freshdesk, Salesforce, Jira, etc.) to track and resolve customer requests? (Yes/No)
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Are you comfortable working in a role that is approximately 70% operations and 30% relationship management?
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What is your current location? Are you open to relocate to Gurgaon
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What is your current CTC (in INR)?
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What is your Expected CTC (In INR)?
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What is the Notice Period?
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