Role Summary

Location: Remote from Florida, US

Full-Time

We’re looking for a highly motivated Customer Success Manager. You will be tasked with enabling SMBs and professional businesses in North America to pay and get paid globally with Payoneer’ s fast, flexible, secure, and low-cost solutions.

Your responsibilities will include working with our larger customers to co-build their growth strategy. You will be working in a very dynamic, challenging and multidisciplinary environment, very close to Product, Marketing and Operations teams to successfully build and implement our Growth strategy in the region.

The ideal candidate will be comfortable in a fast-paced, multi-tasked, high energy and entrepreneur environment. Candidate should possess Account Management experience, as well as outstanding analytical and communicational skills. Project management and sales skills will be a must.

This role will be based remote from Florida, US.

What you’ll do:

Oversee and manage current customers engagement and growth. Play an active role in building long-term relationships with top and mid-tale customers
Identify business opportunities, build the go to market plan, develop solutions that match customers’ needs and successfully implement the roadmap
Maintain accurate and up-to-date customer data and engagement tracking in CRM systems.
Be proactive to enhance our product portfolio for the region, working very close to Product and Marketing teams
Be analytical to better understand business performance and find the “diamonds”. Ability to see the big picture, understand business key drivers and, how they relate to each other to drive profitable growth.
Be entrepreneurial to develop what is needed to bring the opportunities onboard
Build business success stories and case studies
Drive events, below the line activities and represent Payoneer in industry forums to drive awareness

What we’re looking for:

A Bachelor's degree, preferably in business
+3 years of account management, business development or other relevant experience
Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting economic and financial impacts
Strong written and verbal communication skills
Ability to present a business case to key stakeholders
Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills
Record of accomplishment in meeting and exceeding business targets
Ability to make decisions in a changing environment, anticipate future needs and drive results
High level of organization, focus, and ability to work under pressure

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