Back to jobs

Implementation Manager

Remote - Seattle, Bay Area or Chicago Preferred

Commercial Real Estate (“CRE”) is one of the world’s largest asset classes plagued with poor quality data and archaic tools. And because the valuable private building data is trapped in a complex and rapidly evolving IT ecosystem, even the most sophisticated owners/operators and creditors struggle to use data to their competitive advantage. 

Founded in 2018, Prophia is the only company that has designed and built a machine learning driven data management platform that helps commercial real estate organizations drive the financial performance of their assets. We are a Series A stage company, having raised over $15m of venture capital to date to deliver trusted data to our customers, providing them with more time, insights, and risk management. We operate as a distributed team, with most employees based in the San Francisco Bay Area and Seattle and additional employees located across the country.

About the Role:

Providing an outstanding implementation experience for customers is essential to their long term success with Prophia. During this critical phase, Implementation Managers are responsible for onboarding customer data with the highest level of accuracy. This process includes thorough reviews of AI-extracted data points, using in-app features to communicate with customers, demonstrating product and lease language expertise and meeting SLAs. 

Primary Responsibilities:

  • Manage the process of extracting critical data from tenant documents for new and existing customers accurately and in a timely manner
  • Review, confirm and reconcile customer data in the Prophia platform meeting specified deadlines and performance metrics 
  • Demonstrate project management excellence including the ability to keep stakeholders on track (i.e. outsourced onboarding support), manage issues and risks through resolution and ensure milestones are met
  • Become an expert in commercial lease language and use problem solving skills to interpret landlord and tenant rights 
  • Follow and iterate on best practices during the implementation processes throughout the customer journey
  • Provide an exceptional onboarding experience to customers, ensuring all users are set up successfully and able to maximize the value of Prophia for their organizations
  • Lead onboarding calls with customers to provide a product overview and reconcile any data discrepancies
  • Collaborate with internal stakeholders to prepare and manage objectives, scope, timeline, and project and resource planning for new and ongoing implementations of Prophia products and services
  • Communicate product feedback and product bugs to the Product, Engineering and AI teams
  • Maintain the integrity of all tenant data in lease summaries, encumbrance schedules, rent rolls, stacking plans and other reports utilized by customers

Qualifications:

  • 2+ years of commercial real estate, lease administration or lease abstraction experience (REQUIRED)
  • Has experience in a fast-paced startup (less than 500 employees) or ability to excel in a high impact, high ambiguity startup environment in a role that is ever evolving
  • Highly detail-oriented with a critical degree of accuracy with data management
  • Excellent communication, follow-through and follow-up, with proven experience meeting commitments and deadlines
  • Strong organizational skills with the ability to set priorities, manage multiple projects and drive results with precise attention to detail
  • Passion for solving complex and sometimes ambiguous problems; ability to break them down into concrete, manageable components and brainstorm possible solutions
  • Excited about leveraging technologies and innovation to solve customer pain points
  • Ability to maintain a positive attitude and calm demeanor, especially in escalated circumstances
  • Bachelor’s degree or equivalent professional experience

Do you have an entrepreneurial spirit and have an interest in being on the ground floor with a company taking on a huge market opportunity? This is a chance to have an impact on one of the world’s largest markets and help establish Prophia as an industry leader, and introduce machine intelligence/AI and unique insights to this market. 

Compensation for this role is comprised of an annual salary ranging between $90,000-$100,000 as well as equity and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications and experience. 

Next Steps:

If you think we may be a good fit for each other, we encourage you to apply! We will get back to you within a week. If we move forward, here is our typical interview process.

  1. A 30 minute phone call with a member of Prophia’s People Team to understand your high-level background and to discuss logistics and expectations.
  2. A 45 minute video call with the hiring manager for the role to dig deeper into your background, relevant skills and early stage startup and/or CRE experience.
  3. A virtual onsite final round! This stage includes 4-5 interviews with other members of the team focused on Prophia’s company values and how you would demonstrate them if you were to join the organization.

We Offer:

  • Competitive salary and equity compensation
  • Freedom to customize your work and technology set-up as you see fit; flexibility of location
  • Comprehensive health, dental and vision care for you and your dependents
  • Flexible time off policy and paid holidays
  • Retirement plan (401K)
  • Generous paid family, medical and bereavement leave policies
  • Employee referral bonuses to encourage the addition of great new people to the team
  • An amazing team and work environment

---

Prophia is an Equal Opportunity Employer. 

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Applicants must be authorized to work in the US. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Prophia’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.