Back to jobs
New

Healthcare Account Manager

Dallas, Texas, United States
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
 
Healthcare Account Manager

Why We Have This Role

We're looking for an Account Executive to build deep, strategic relationships with healthcare providers and help them expand how they use the Qualtrics Experience Management SaaS platform. This account management role focuses on growing existing customer accounts, rather than prospecting for new logos. You'll dig beneath surface answers to understand each customer's healthcare priorities, build a strategy around their program, and connect their needs with the right solutions across our suites.
You'll work with a range of stakeholders, from CEOs and chief nursing officers to quality, HR, and marketing leaders and frontline staff. Success means understanding their different priorities and showing how our solutions can help address the problems they face in their day-to-day work. This role is based in Dallas with a hybrid working arrangement.

How You’ll Find Success

  • Stay curious and coachable, asking questions to understand customers' needs and deepen your healthcare and product knowledge.
  • Balance long-term relationship-building with identifying growth and expansion opportunities within an existing book of accounts.
  • Understand how healthcare organizations operate, including their quality and safety priorities, decision-making structures, and the needs of different stakeholders.
  • Communicate confidently with executives, clinical leaders, quality directors, HR and marketing teams, and frontline staff.
  • Stay highly organized while managing a large portfolio and competing customer priorities.

How You’ll Grow

  • Clear, structured promotion path via Qualtrics’ auto-promotion framework and continuous Career Action Planning with your manager.
  • Access to internal mobility platform Qmobility for additional growth opportunities.
  • Skill development in business acumen, complex negotiation, and consultative selling.
  • Opportunity to expand your healthcare expertise and deepen partnerships across strategic accounts.

Things You’ll Do

  • Build and grow relationships with existing healthcare provider customers, taking a long-term, relationship-based approach to selling.
  • Develop account strategies that identify customer needs and opportunities to expand into additional solutions.
  • Lead discovery conversations, listen closely to customers' challenges, and position products that address those needs.
  • Navigate complex sales involving multiple buyers and stakeholders across a healthcare organization.
  • Deliver product demonstrations and explain the value of our solutions to both executive and operational audiences.
  • Manage a large book of business, stay organized across competing priorities, and maintain momentum across multiple customer relationships.

What We’re Looking For On Your Resume

  • 5+ years of sales experience, including 2+ years in a closing role, with evidence of growing and developing customer accounts.
  • A working understanding of healthcare and the ability to navigate healthcare provider organizations, including conversations about quality, safety, and operational priorities.
  • Experience navigating complex sales with multiple stakeholders and adapting your approach to different audiences.
  • A consultative, problem-solving approach: you can connect what a customer needs with an appropriate solution rather than lead with a product pitch.
  • Strong organization and prioritization skills for managing a large portfolio of accounts.
  • Experience selling multiple products, a solution suite, or a platform is helpful. Your background does not need to be exclusively in SaaS or technology sales; what matters is your ability to navigate healthcare, manage complex sales, and build lasting customer relationships.

What You Should Know About This Team

  • A healthcare provider account management team focused on long-term relationships and customer expansion, rather than new-logo hunting.
  • Work that spans multiple solution sets and a wide range of stakeholders within each customer organization.
  • An emphasis on understanding healthcare customers' problems and showing how the right solution can address them.

Our Team’s Favorite Perks and Benefits

  • Competitive salary plus uncapped commissions and accelerators rewarding outstanding performance.
  • 100% merit-based promotions, driven by results and impact rather than politics or tenure.
  • Flexible hybrid work environment supporting jeans and dogs in the office.
  • Catered lunches, quarterly team socials, winter and summer parties, and extensive Qualtrics swag.
  • Private health insurance, annual Qualtrics Experience Bonus, wellness stipend to support your personal well-being and growth.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid
 
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
 
​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
 
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
 
Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Where have you seen Qualtrics prior to applying? Select all that apply. *
Select...
Select...
Select...
Select...
Have you ever worked at Qualtrics or Press Ganey Forsta in the following capacities? (check all that apply): *
Select...
Select...

This question links the Greenhouse Job ID to the Phenom Job Board. It should not be visible to external candidates. Please don't delete. 

Select...

US Demographic Questions

Why are you being asked to fill out two sets of demographic questions? Qualtrics is required by the federal government to distribute the Equal Employment Opportunity questions exactly as they are written. However, we recognize that the questions do not fully capture the fullness of a person’s identity and experience when it comes to gender identity, sexual orientation and race. DEI (Diversity, Equity and Inclusion) is a cornerstone of our company culture. We are committed to inclusivity in our hiring process and want to give you the opportunity to self-describe your identity.


With this in mind, we invite you to participate in this additional set of voluntary demographic questions. The data collected will be used anonymously and in aggregate, so we can evaluate our processes to ensure we’re providing equal opportunities to applicants from all backgrounds. Your responses, or your choice not to respond, will not be associated with your specific application and will not in any way be used for individual hiring or compensation decisions.

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Qualtrics’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...