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Director, Safety Delivery

Chicago, Illinois, United States
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

 

Director, Safety Delivery 

 

Why We Have This Role

As the Director, Safety Delivery, you will provide strategic and operational leadership for the implementation, ongoing support, customer success, and optimization of our Safety & Reliability portfolio. You will lead a multidisciplinary organization responsible for guiding healthcare clients through the entire customer lifecycle—from go-live to long-term value realization. By driving seamless adoption across solutions like the High Reliability Platform (HRP) and Patient Safety Organization (PSO) services, you will ensure our delivery capabilities directly support clinical quality outcomes and client satisfaction. If you are a strategic leader with deep healthcare technology expertise and a passion for driving patient safety, this role will put you at the center of client impact. 

 

How You’ll Find Success

  • Strategic & Operational Leadership: Establishes scalable delivery methodologies, performance metrics, and resource allocation strategies across implementation, support, and success teams. 
  • Enterprise Implementation Excellence: Oversees complex, multi-site software deployments, ensuring projects align with contractual scope, timeline, and client readiness. 
  • Value & Adoption Champion: Drives long-term platform utilization and measurable client outcomes by connecting implementation seamlessly to post-go-live optimization. 
  • Healthcare Domain Mastery: Leverages a strong understanding of patient safety, high-reliability principles, and healthcare operations to guide configurations and workflows. 
  • Executive Influencer & Escalation Leader: Collaborates smoothly with C-suite client leaders, Sales, Product Management, and Engineering to align business growth with client outcomes. 

 

How You’ll Grow

  • Lead and shape the strategic direction of a high-impact healthcare SaaS delivery organization. 
  • Deepen executive-level strategic relationships across major healthcare systems and enterprise accounts. 
  • Partner directly with Product and Engineering leadership to influence application roadmaps, technical configurations, and feature enhancements. 
  • Scale cross-functional operations spanning implementation, customer success, technical support, and domain optimization. 

 

Things You’ll Do

  • Direct Full-Lifecycle Operations: Provide strategic direction and operational management across all implementation, support, and customer success functions within Safety Delivery. 
  • Oversee Enterprise Implementation: Lead teams of Safety Solution Designers and implementation resources in defining software configuration, workflow design, testing, and go-live readiness. 
  • Drive Client Adoption & Retention: Establish client optimization frameworks and roadmaps that ensure deep utilization, executive business reviews, and measurable ROI. 
  • Manage Team Capacity & Performance: Direct staffing, workload distribution, and capacity planning while coaching and developing managers and team leads. 
  • Resolve Critical Escalations: Serve as the executive point of contact for complex delivery challenges, aligning internal multidisciplinary resources for rapid resolution. 

 

What We’re Looking For On Your Resume

  • 8–10+ years of progressive experience in healthcare technology, SaaS delivery, software implementation, or healthcare safety and quality leadership. 
  • Proven leadership experience directly managing teams of managers or team leads across multidisciplinary functions. 
  • Demonstrated background overseeing complex enterprise software implementations and ongoing customer success operations. 
  • Bachelor’s degree in Healthcare Administration, Nursing, Business Administration, Information Systems, Healthcare Quality, or related field. 
  • Experience or background with Patient Safety Organizations (PSO), High Reliability Organizations (HRO), risk management, or clinical safety software is preferred. 

 

What You Should Know About This Team

  • Mission-Driven Delivery: We are dedicated to delivering software and services that directly improve healthcare quality, patient safety, and operational reliability. 
  • Cross-Functional Synergy: We work closely alongside Sales, Product, Engineering, and Consulting teams to ensure cohesive client support. 
  • Continuous Innovation: We actively collaborate with product leaders to refine workflows, adopt emerging capabilities, and enhance software platform scalability. 
  • Culture of Excellence: We foster an environment grounded in accountability, technical expertise, continuous learning, and client success. 

 

Our Team’s Favorite Perks and Benefits

  • Comprehensive Health & Wellness: Industry-leading medical, dental, and vision insurance options for employees and families.
  • Leadership Development & Growth: Dedicated support for executive coaching, industry certifications, and leadership growth.
  • Paid Time Off & Work-Life Integration: Generous paid vacation, parental leave, holiday schedule, and sick time policies.
  • 401(k) Retirement Savings Plan: Competitive company matching contributions to help secure your financial future.

 

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid
 
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
 
​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
 
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For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, and mental health benefits. For a detailed look at our benefits, visit Qualtrics US Benefits.

Illinois Base Annual Pay Transparency Range

$153,000 - $186,000 USD

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