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Engagement Delivery Team Lead

Chicago, Illinois, United States

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

 

Engagement Delivery Team Lead (Employee Experience Delivery Data Integration)

 

Why We Have This Role

As the EX Team Leader on our Employee Experience Delivery Data Integration team, you will provide day-to-day direction, coaching, and technical guidance to Client Data Specialists and Mapping Specialists while maintaining a focused portfolio of client deliverables. You will play a vital role in ensuring accurate, timely HRIS data integrations and organizational hierarchy mappings that power survey delivery and meaningful client reporting. Serving as a key operational anchor, you will help develop team capabilities, balance daily workload priorities, resolve complex data challenges, and spearhead continuous process improvements. If you have strong analytical skills, expertise in workforce data structures, and a passion for mentoring team members and driving operational excellence, this leadership position is an ideal fit. 



How You’ll Find Success

  • Team Guidance & Coaching: Actively coaches specialists, performs peer reviews of complex data files and mapping setups, and reinforces high quality standards. 
  • HRIS & Data Hierarchy Expertise: Applies deep practical knowledge of HRIS data intake, recurring data feeds, and organizational hierarchy design to support engagement and lifecycle surveys. 
  • Escalation Resolution: Acts as an initial point of escalation to troubleshoot complex data discrepancies, integration errors, and mapping issues efficiently. 
  • Operational Discipline: Leads departmental and cross-functional initiatives from planning through execution, defining clear milestones, metrics, and dependencies. 
  • Collaborative Prioritization: Coordinates daily and weekly caseload distribution with leadership to balance team capacity against client commitments. 

 

How You’ll Grow

  • Expand your leadership footprint through direct mentoring, skill development, and supervisory responsibilities. 
  • Deepen technical and operational mastery across enterprise HRIS integrations, complex workforce hierarchies, and employee experience survey platforms. 
  • Lead cross-functional improvement initiatives that directly shape data intake playbooks, quality checks, and team workflows. 
  • Gain high visibility partnering across Implementation Managers, Product, technical teams, and client stakeholders. 

 

Things You’ll Do

  • Mentor & Lead Specialists: Provide daily functional direction, conduct regular 1:1 check-ins, guide onboarding and training, and support individual career development. 
  • Deliver Data Integration & Mapping: Manage a reduced client portfolio, guiding specialists through file requirements, data rules, extract validation, and hierarchy approvals. 
  • Lead Process Improvements: Analyze rework trends and delivery metrics to identify root causes, updating standard operating procedures, reusable tools, and quality checks. 
  • Resolve Client & Technical Escalations: Investigate complex data discrepancies and integration failures, coordinating recovery plans with clients and internal partners. 
  • Support Rollouts & Product Changes: Coordinate testing, document impacts, and deliver training on new platform features and workflow enhancements. 

 

What We’re Looking For On Your Resume

  • Bachelor’s degree in a related field required. 
  • Relevant professional experience in client data management, HR data integration, organizational hierarchy mapping, or survey implementation. 
  • Demonstrated background mentoring colleagues, coordinating team workloads, or leading operational initiatives (supervisory experience preferred). 
  • Advanced proficiency in MS Excel, including lookup functions, pivot tables, and data validation techniques. 
  • Strong familiarity with HRIS data feeds, secure file transfer protocols, survey platforms, or healthcare workforce data preferred. 
  • Clear written and verbal communication skills with the ability to explain technical concepts to diverse stakeholders. 

 

What You Should Know About This Team

  • Quality & Accuracy Focused: We ensure data integrity and strict adherence to client confidentiality and data security requirements. 
  • Collaborative & Supportive: We value peer reviews, knowledge sharing, and hands-on guidance to help every team member succeed. 
  • Fast-Paced & Process-Driven: We manage dynamic survey cycles, balancing client deadlines, team priorities, and continuous workflow enhancements. 
  • Global Scheduling Needs: As part of a global company supporting clients across multiple time zones, occasional flexibility outside of traditional working hours may be needed, along with minimal travel (<5%) for meetings or training. 

 

Our Team’s Favorite Perks and Benefits

  • Comprehensive Health & Wellness: Premium medical, dental, and vision insurance packages for you and your dependents.
  • Professional Growth & Leadership Coaching: Dedicated support for professional development, technical upskilling, and leadership advancement. 
  • Generous Paid Time Off: Comprehensive paid vacation, sick leave, paid parental leave, and company holidays.
  • 401(k) Retirement Plan: Competitive matching company contributions to support your long-term financial goals.

 

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
 
​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
 
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
 
Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.
 

 

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