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Global Medical Information and Scientific Engagement Liaison

Nashville, TN

Job Summary:

Reporting to the Associate Director, Global Med Info and Sci Engagement, the Global Med Info and Scientific Engagement Liaison will be responsible for the day-to-day handling of medical information inquiries and intake of adverse event and product complaint reports from Revance customers including clinicians and patients. They will be responsible for responding to unsolicited requests for medical information or scientific exchange with HCPs. This role will also contribute to the writing and updating of standard response letters, FAQs, and any other response documents to handle unsolicited requests for medical information. This role may be involved in other projects supporting Medical Affairs operations.

The successful candidate will exhibit outstanding professional oral and written communication skills along with a high degree of scientific and industry expertise. They will demonstrate a high degree of familiarity with regulatory guidelines and industry standards related to medical information and scientific engagement.

Reporting to:  Associate Director, Global Medical Information and Scientific Engagement
Location: Nashville, TN (hybrid), open to remote


Responsibilities/Essential Duties:

  • Respond to Medical Information inquiries relating to Revance products from health care professionals and patients
  • Be able to thoroughly listen to and understand inquiries, identify appropriate resources, and quickly provide solutions
  • Respond to requests for scientific exchange through email, phone, or video conference, including video presentation of approved materials
  • Document the medical inquiries and fulfillment accurately within the Customer Relationship Management (CRM) system
  • Recognize and collect information related to adverse events, product complaints and medical device reports, and process these reports in accordance with FDA regulations and Revance policies
  • Ability to work with other Revance personnel to provide rapid responses to unsolicited requests for medical information in compliance with corporate policies and US healthcare laws and regulations
  • Develop and update product-related standard response letters and FAQs to be used in responding to medical information requests
  • Evaluate and interpret the published medical literature and relevant in-house documents for the company’s products and formulate available information into appropriate responses (written and verbal)
  • Maintain thorough and up-to-date knowledge of current and emerging therapies in aesthetics and relevant therapeutic areas, including clinical information and competitive product information, to confidently speak with internal and external partners
  • Conduct effective and compliant interactions with external stakeholders on disease state, company products (including responses to unsolicited, off-label questions), and development programs on an ad hoc basis
  • Attend congresses and support Medical Information booth as assigned
  • Contribute to other Medical Affairs projects as assigned, including monitoring and responding to misinformation on social media.

Basic Qualifications:

  • PhD, MD, PharmD, DO, or other recognized doctorate level education in life sciences or related discipline
  • Excellent communication skills, both written and oral
     
  • Ability to confidently present complex material in both formal and informal settings
     
  • Working knowledge of drug development, regulatory approval processes, clinical trial methodologies, and guidelines
     
  • Be able to execute effective literature searches
     
  • Proficient with a variety of software solutions that allow for virtual communication
     
  • Team oriented with excellent interpersonal skills and ability to develop and maintain effective professional relationships
     
  • Very detail oriented
     
  • Ability to develop project strategies and execute project details
     
  • Highly developed problem-solving capabilities
     
  • Ability to effectively learn, teach, and convey clinical and non-clinical technical information
     
  • Ability to work independently and within teams
     
  • Strong organizational skills


Preferred Qualifications:

  • 1-3 years of medical information or medical affairs experience in a life science, pharmaceutical, or medical device company
  • Medical writing experience
  • Experience using Customer Relationship Management (CRM) systems
  • Experience with aesthetics, dermatology, plastic surgery, neuroscience, or and/or other relevant specialties.

Company Summary:

Revance is a fast-growing global aesthetics and skincare company focused on providing innovative aesthetics and market-leading skincare offerings throughout every stage of life. With a differentiated portfolio of products spanning 60 countries, Revance meets the evolving needs of patients and consumers worldwide through continued innovation and commercialization of new products and treatments.

What Revance invests in you:

  • Competitive Compensation including base salary and annual performance bonus.
  • Flexible unlimited PTO, holidays, and 12 weeks' parental leave.
  • Generous healthcare benefits, Employer HSA contribution, 401k match, tuition reimbursement, wellness discounts and much more.


This section of the job description is required by the American with Disability Act (ADA). The ADA requires that job descriptions reflect the physical and mental demands required to effectively perform the essential duties of the job. The ADA prohibits employers from discriminating against a “qualified individual with a disability” in all aspects of the employment relationship. A “qualified individual with a disability” is “an individual who meets the education, experience, skill, and other job-related requirements of a position held or desired, and who, with reasonable accommodation, can perform the essential functions of a specified job.”

Revance is an Equal Opportunity employer. All qualified applicants will receive consideration for employment based on merit, without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

 

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