Quality Engineer, Medical Device

Job Summary:

The Quality Engineer, Medical Device is responsible for maintaining the quality system, and for developing innovative solutions to quality related problems. This role assures compliance to quality control guidelines and procedures to ensure incoming materials and finished goods comply with specifications. Assists in the design and implementation of policies and procedures for testing and evaluating the precision and accuracy of products and/or equipment. This role assists in Root Cause Analysis/Corrective Actions, and ensures projects are completed on time and within budget. This role supports the quality assurance team regarding projects, tasks, and operations.

Reporting to:     Associate Director, Quality Assurance
Location:           Johnson City, TN – onsite

Responsibilities/Essential Duties:

• Support company goals and objectives, policies and procedures, in compliance with quality systems, FDA regulations, and all other external regulatory requirements for which product is distributed.
• Assess, provide recommendations, and lead implementation of systems, processes and equipment for improvement and compliance to cGMP and ISO 13485:2016 within the Operations, Quality, and Regulatory processes. Provide written reports and supporting documentation for recommendations.
• Provide quality engineering support to manufacturing/kitting, along with support for new product launch and/or transfer.
• Develop and implement quality control process sampling systems (skip-lot), procedures, and statistical techniques.
• Perform statistical analysis of data and write technical reports.
• Ensure accurate project schedules are maintained and communicated.
• Support other quality functions, which may include QA/QC sampling plans, supplier development, and quality training initiatives.
• Present data analysis and trend information to management and other groups as required.
• Responsible for the corrective action report process (CAPA).
  • Manage and track the corrective action reports to ensure action(s) are taken in a timely manner.
• Review and investigate customer complaints received per MDR’s, FDA, and ISO requirements.
  • Investigate reported product problems and complaint activity trends related to supplier quality.
  • Review customer complaint investigations and trend analysis to identify corrective action opportunities.
• Ensure Nonconformance process is followed per procedure and provide technical input; identify and develop solutions to recurring issues, along with communication to nonconformance team.
• Support internal/external/corporate audits.
• Evaluate data and identify trends related to Nonconformance/Quality Holds, as needed; collaborate to develop innovative solutions and communicate to management.
• Lead problem-solving efforts to identify and resolve recurring and new quality issues, to ensure production of safe and effective medical devices.
• Work collaboratively with Operations and R&D project teams to develop and implement appropriate risk management, qualification, verification, and validation plans.
• Support Document Control initiatives and consult on continuous improvement activities involving the document control program; assist with eQMS activities.
• Manage activities and procedures associated with the Device Master Record (DMR) and Device History File (DHF); support all activities with the batch records/device history record (DHR).
• Assist with maintaining the Risk Management Files and participate in Risk Analysis of changes; lead efforts with completing a full risk assessment of the receiving, kitting, and shipping of products (PFMEA/Risk Analysis).
• Assist with maintaining and managing the Software Lifecycle requirements per IEC 62304.
• The employee may be asked to perform other tasks related to his/her competence.

Basic Qualifications: 

• Bachelor’s degree & 3 years’ directly related experience.

Preferred Qualifications:

• Bachelor’s degree, or equivalent combination of training and/or experience in Science, Engineering, or Manufacturing-related field.
• 5+ years’ quality engineering experience.
• 3+ years’ medical device experience.
• Auditing experience in quality assurance requirements associated with medical devices.
• ISO 13485 Certified Lead Auditor or CQA.
• Understanding of inputs, outputs, raw materials, waste, quality control, costs, and techniques for maximizing the manufacture and distribution of goods.
• Strong project management skills, as well as an ability to multi-task.
• Ability to write reports, business correspondence, and procedures.
• Ability to respond internally to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information to top management, groups and/or board of directors.
• Thorough knowledge of FDA Quality System requirements, ISO 13485:2016 (Quality System) requirements, ISO 14971:2019 (Risk Management) requirements, Medical Device Regulation (MDR) requirements, and Current Good Manufacturing Practices (cGMP).
• Experience with IEC 62304 Software Lifecycle requirements.
• Proficiency with Microsoft Office products, including Excel, Word, PowerPoint, and Outlook.
• ETQ – Reliance experience.
• ROSS (ERP) system experience.
• Excellent attention to detail and communication skills, both written and verbal.
• Good analytical and statistical problem-solving skills/tools.
• Strong ethical standards.
• Travel up to 10%, domestic and international.

Company Summary:

Crown is a proud member of the Revance Portfolio of skincare offerings. Revance is a fast-growing global aesthetics and skincare company focused on providing innovative aesthetics and market-leading skincare offerings throughout every stage of life. With a differentiated portfolio of products spanning 60 countries, Revance meets the evolving needs of patients and consumers worldwide through continued innovation and commercialization of new products and treatments.

What Revance invests in you:

• Competitive Compensation including base salary and annual performance bonus.
• Flexible PTO, holidays, and parental leave.
• Generous healthcare benefits, HSA match, 401k match, employer paid life and disability insurance, pet insurance, wellness discounts and much more!

This section of the job description is required by the American with Disability Act (ADA). The ADA requires that job descriptions reflect the physical and mental demands required to effectively perform the essential duties of the job. The ADA prohibits employers from discriminating against a “qualified individual with a disability” in all aspects of the employment relationship. A “qualified individual with a disability” is “an individual who meets the education, experience, skill, and other job-related requirements of a position held or desired, and who, with reasonable accommodation, can perform the essential functions of a specified job.”

Revance is an Equal Opportunity employer. All qualified applicants will receive consideration for employment based on merit, without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.