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IT Technician / Helpdesk Specialist

McLean, Virginia; McLean, Virginia, United States

Revolutional delivers advanced technology solutions and mission support to federal agencies across civilian, health, and national security environments. We apply modern capabilities, including AI/ML, cloud, cybersecurity, and IT modernization to solve complex challenges, enable faster and more secure operations, and drive measurable mission outcomes.

We are redefining how federal technology gets built and delivered by operating with a product mindset, prioritizing speed, ownership, and execution over bureaucracy.

Location: McLean, VA (On-site, 5 days/week)
Terms: Full-time

Salary Range: $65-75k DOE

Clearance: None required
Travel: Minimal; occasional local travel as needed

Position Description

As an IT Technician / Helpdesk Specialist at Revolutional, you will serve as the primary point of contact for corporate IT support while helping maintain the technology infrastructure that powers our organization. You will provide hands-on support for hardware, software, networking, and collaboration tools while partnering with Human Resources, Recruiting, and business leaders to ensure employees have the technology they need to be successful.

This role requires a customer-focused IT professional who is equally comfortable troubleshooting individual support requests and managing broader systems administration responsibilities. You will contribute beyond ticket resolution by improving IT processes, maintaining documentation, supporting onboarding initiatives, and helping strengthen the overall employee technology experience.

Responsibilities

  • Serve as the first point of contact for IT support requests involving hardware, software, networking, and user account access across a 600+ employee organization
  • Lead IT onboarding sessions and provide technology orientation for new employees
  • Image, configure, deploy, and refresh laptops and desktops for new and existing employees
  • Configure, maintain, and troubleshoot conference room technology, printers, scanners, and other office equipment
  • Manage shipping, receiving, tracking, and inventory of company IT assets including laptops, peripherals, and accessories
  • Administer user accounts, permissions, security groups, and access within Active Directory, Azure AD, and Microsoft 365
  • Maintain and troubleshoot office network infrastructure including switches, Wi-Fi, VPN connectivity, and endpoint devices
  • Manage endpoint security solutions, software patching, and asset inventory across corporate devices
  • Support administration of Microsoft 365, SharePoint, Okta/SSO, ATS, HRIS, and other business-critical SaaS platforms
  • Partner with Human Resources and Recruiting to support onboarding and offboarding technology workflows
  • Coordinate with hardware vendors, internet service providers, and managed service providers to resolve infrastructure issues
  • Develop and maintain IT documentation, standard operating procedures, and internal knowledge base articles
  • Escalate complex technical issues appropriately while ensuring timely resolution
  • Provide occasional after-hours technical support as business needs require
  • Safely lift and move IT equipment up to 50 pounds and utilize ladders when installing or servicing equipment

What You Bring (Requirements)

Baseline Requirements

  • 3+ years of experience in IT support, systems administration, or a hybrid helpdesk/systems administration role
  • Experience supporting enterprise end-user computing environments
  • Ability to work on-site in McLean, VA five days per week
  • Ability to lift and move equipment weighing up to 50 pounds
  • Ability to safely use a ladder when installing or servicing equipment

Technical Capabilities

  • Hands-on experience supporting hardware including laptop imaging, desktops, network equipment, and peripherals
  • Experience administering Microsoft 365, Active Directory, Azure AD, and SaaS platforms
  • Working knowledge of Windows and macOS operating systems
  • Experience troubleshooting networking, VPN, Wi-Fi, and office infrastructure
  • Experience managing endpoint security tools and software patching
  • Experience administering user accounts, permissions, and identity management systems
  • Experience supporting SharePoint administration
  • Ability to manage IT asset inventory and hardware lifecycle processes
  • Strong troubleshooting skills across hardware, software, networking, and cloud-based applications

Core Strengths

  • Excellent customer service and interpersonal communication skills
  • Ability to explain technical concepts to non-technical users
  • Strong analytical and problem-solving abilities
  • Ownership mindset with strong attention to detail
  • Ability to prioritize multiple requests in a fast-paced environment
  • Strong organizational and documentation skills
  • Collaborative team player with a proactive approach to continuous improvement

Nice to Have (Differentiators)

  • Experience supporting a Government Contracting (GovCon) or federal contracting environment
  • Experience administering ATS or HRIS platforms such as Greenhouse, Paylocity, or similar systems
  • CompTIA A+ certification
  • CompTIA Network+ certification
  • CompTIA Security+ certification

#DICE #LinkedIn

___________________________________________________________________________________________________________

Here at Revolutional we are pleased to have been repeatedly recognized for our outstanding work culture, the innovative work we do, and the employees on our team who make a difference each day.  Some of these recognitions include:  

  • Recognized as a Top 20 "Best Place to Work in Virginia"
  • Recipient of Department of Labor's HireVets Gold Medallion
  • Great Place to Work Certification for five years running
  • A Virginia Chamber of Commerce Fantastic 50 company
  • A Northern Virginia Technology Council Tech 100 company 
  • Inc. 5000 list of fastest growing companies for eleven years
  • Two-time SBA SBIR Tibbett's Award winner
  • Virginia Values Veterans (V3) Certification

We recognize that every bit of our success is the result of our teams of hard-working, motivated, and innovative professionals who are proud to call themselves part of the Revolutional family!   In addition to competitive compensation, a family-focused culture, and a dynamic, productive work environment, we offer all full-time employees a variety of benefits including, but not limited to

  • Traditional and HSA- eligible medical insurance plans 
  • 100% employer-paid dental and vision insurance options 
  • 100% employer-sponsored STD, LTD, and life insurance
  • 5% 401(k) company matching
  • Flexible-schedules and teleworking options
  • Paid holidays and PTO Accrual Plans
  • Paid Parental Leave
  • Professional development and career growth opportunities 
  • Team and company-wide events, recognition, and appreciation-- and so much more! 

Check out our Revolutional | LinkedIn to find out a little more about who we are and if we are the right next step for your career!   

Revolutional is an Equal Opportunity Employer providing equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity, sexual orientation, disability, or genetics. Revolutional does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans.  To perform the above job successfully, an individual must possess the knowledge, skills, and abilities listed; meet the education and work experience required; and must be able to perform each essential duty and responsibility satisfactorily.  Other duties in addition to those listed may be assigned as necessary to meet business needs.  Reasonable accommodation will be made to enable an applicant with a disability to successfully apply for and/or perform the essential duties of the job.  If you are in need of an accommodation, please contact HR@revolutional.com.  

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