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Customer Service Representative II

Remote, Fairfield, CA

Overview:

If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Customer Service Representative.  

This is an opportunity to begin a career with a young, growing insurance and technology company. While working with a friendly and supportive team, you will learn the foundation of our business in a role that will take you wherever you want to grow with us. 

SageSure Insurance Managers is seeking a highly motivated individual with the drive and desire to make significant contributions to the success of the business. After a significant training program, the Customer Service Representative II will be responsible for answering policy and billing inquiries, assisting producers and underwriters on all policy transactions via phone calls, emails and live chats, handling and solving policyholder complaints, and ability to provide inter-departmental support. 

What you’d be doing: 

  • Perform routine/semi routine, manual tasks in the process of developing basic skills. 
  • Handle inquiries from producers and policyholders related to billing and payments. 
  • Assist producers with quoting new business and processing policy endorsements and updates. 
  • Collaborate with other departments to respond to customer inquiries.  
  • Handle and solve producer/policyholder complaints with little or no supervision.   
  • Participate in special projects, peer-to peer training and provide inter-departmental support. 

We’re looking for someone who has: 

  • High school diploma or equivalent. 
  • Minimum of 1 years personal lines experience in an office or call center environment.  
  • Excellent written and verbal communication skills. 
  • Ability to keep emotions under control when dealing with irate or hostile customers.   
  • Ability to multi-task, prioritize and work in a fast-paced environment.  
  • 4-40 Customer Representative License. 
  • Satisfy most customer requests  
  • Demonstrates and sets professional goals around desire to learn more about the company's products and services in pursuing their career development. 
  • Provide assistance to peers and be a knowledgeable resource to the team. 

Highly preferred candidates also have: 

  • Self-starter with strong initiative and close attention to detail. 
  • Ability to speak Spanish is a plus. 

About the Policy Services Team at SageSure:  

Helping customers and maintaining a service mindset are at the core of SageSure's Policy Services team approach. Policy Services roles bear direct responsibility for building the brand, and we take that commitment seriously at SageSure. Our Policy Services team serves as the voice of SageSure and maintains frequent connections with our customers. Serving the customer is not only fulfilling but also an excellent opportunity to gain insights into the insurance industry. Policy Services roles come with built-in career progression paths, and with the industry knowledge you acquire, you will be well-positioned for advancement within the department or across the company. The nature of the work necessitates constant interaction with other teams, including underwriting, sales, and marketing. As a member of this expanding team, you will experience a fast-paced environment that demands active involvement and offers accelerated learning opportunities. 

About SageSure:
 
Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed markets in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $1.9 billion of inforce premium and helps protect 640,000 policyholders. 
 
SageSure has more than 1000 employees working remotely or in-office across nine offices: Cheshire, Connecticut; Chicago, Illinois; Cincinnati, Ohio; Houston, Texas; Jersey City, New Jersey; Mountain View, California; Marlton, New Jersey; Tallahassee, Florida; and Seattle, Washington.  
 
SageSure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.
 
SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work.
 
Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.

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