Consumer Affairs Analyst

Overview: 

If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Consumer Affairs Analyst

As a member on the Product Development team, you will be the primary responder to consumer complaints from Departments of Insurance, Better Business Bureaus and other channels as directed by our member companies.  Complaints are a time-sensitive transaction and ability to work effectively is critical. In addition, you may be asked to assist in providing technical, tactical and analytical assistance to the team, for both new property products and maintenance of existing ones.   Coordination with our Claims Complaint team for joint underwriting and claim complaints is often needed.

What you’d be doing: 

• Investigate consumers’ formal written grievance and allegations against all applicable underwriting, rating, service and accounting procedures which relate to consumer complaint. Formulate formal DOI/Consumer complaint responses with oversight of the Compliance lead and Complaints Supervisor.
• Ensure timely and thorough response to the Customer complaint while adhering to the Complaints Procedures and all regulatory requirements.
• Monitor and manage dedicated complaint mailbox to ensure timely responses. (Supervisor has oversight to ensure complaint assignment aligns analyst tenure with nature and complexity of complaint)
• Maintain intake mailbox, complaint log and complaint folders in accordance with the Complaints Procedures.
• Interact within SageSure support areas to secure necessary information or documentation which properly addresses and responds to the complaint allegations and grievances.
• Identify, document, and report regulatory compliance vulnerabilities to the Compliance Lead. Help inform requirements and track required remediation measures.
• Communicate effectively and professionally to partner carrier and producer contacts on a timely and professional basis and as required by Complaint Mailbox, Intake, and Complaint handling procedures.
• Assist the Product and Underwriting team in compliance or underwriting-related audits or reviews as complaint capacity permits.
• Other related duties as assigned.

 We’re looking for someone who has:

• College degree preferred or 3-5 years of related experience.
• A passion for problem-solving.
• Demonstrated critical thinking, file diagnostic and analytical skills to inform and support decisions related to complaint responses.
• Candidate must possess sufficient instincts to challenge events in a file, assess the situation against required procedures and guidelines to determine opportunities for improvement and/or cause of the complaint to map out logical next steps.
• A commitment to deliver exceptional customer experiences, while confidently upholding company policies and decisions.
• Excellent communication skills, with a particular emphasis on professional, well-crafted written correspondence — especially in regulatory contexts such as Department of Insurance complaints
• The ability to stay composed, positive, and focused in a fast-paced, high-pressure environment.
• Demonstrates self-motivation, effective time management and the ability to manage priorities independently.
• Proficiency in Microsoft Office and a willingness to quickly learn new tools or systems.
• A collaborative mindset, with the ability to work effectively both independently and as part of a team.

#LI-Hybrid

About SageSure:

Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed property in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 110 home, flood, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $3.2 billion of inforce premium and helps protect more than 970,000 policyholders.  

 We have more than 1,000 employees in a distributed workforce environment across 12 offices—Fairfield, CA; Mountain View, CA; Cheshire, CT; Jacksonville, FL; Tallahassee, FL; Tampa, FL; Chicago, IL; Jersey City, NJ; Marlton, NJ; Cincinnati, OH; Houston, TX; Sheboygan, WI—who are tackling the industry’s toughest challenges.     

SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work. 

Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you. 

California Applicants: View SageSure’s Workforce Members’ Privacy Notice - CA Privacy Policy & Notice of Collection