Customer Support Agent

About us

Scribe is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use Scribe to document and scale how work gets done. We’re growing fast — since our founding in 2019, we’ve grown to over 4 million users across 600,000 businesses. Based in San Francisco, we've raised $55M in funding from top-tier investors and are honored to have been named as a Forbes Next Billion Dollar Startup and LinkedIn Top Startup. Join us in our mission to uplevel how people do work.

About this role

At Scribe, excellent customer support is a key part of our growth. As a member of our talented support team, you’ll help resolve queries (email mostly), recommend solutions, and become an expert in both our users and our product. You’ll work with engineers and product managers to help solve problems and make Scribe easier and more natural to use. This job is remote friendly (you’ll have teammates around the world).

You could be a great fit if you have

• Excellent English communication skills, both written and verbal
• Ability to work in a team environment
• Strong problem-solving and analytical skills
• Familiarity with both Mac and Windows operating systems
• Ability to adapt and follow through extensive amounts of information on a weekly basis
• 4+ years of experience in Software Customer Support
• Understanding of how to optimize support processes and improve efficiency
• You are comfortable working with Zendesk or similar CRM products

Bonus

• Experience in subscription-based billing Customer Support 
• Bachelor's degree in Computer Science, Communications, or a related field

In conclusion

Keep in mind that success in this role is considered natural communication with Scribe users, a positive attitude, and a willingness to learn, investigate and help!

If you are passionate about helping people and have the qualifications we are looking for, we encourage you to apply for this exciting opportunity.

At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. Scribe is proud to be an Equal Opportunity and Affirmative Action Employer.