Account Director

Remote Position – Any Location with Great Wifi Works!

About the Gig

As a Sercante Account Director, you will be on the front line of driving growth. You will be a member of our sales team and spend your days focusing on uncovering new projects, solving problems for customers, & setting our team up for success post-sale. 

Your primary focus will be on biz dev activities that spread the word about Sercante.  You will manage the entire sales process from a new lead to a closed won opportunity. 

A Day-in-the-Life

• Respond to inbound inquiries about Pardot, Marketing Cloud, and Sales Cloud projects & leading introductory calls
• Reach out to warm leads from events, training, and content marketing
• Lead discovery conversations to uncover client needs 
• With the support of our delivery & solution engineering team, scope solutions and pricing 
• Create proposals for clients that reflect their needs and show that we understand their business
• Participate in marketing campaigns & events to connect with prospects & clients resulting in sales opportunities
• Attend & represent Sercante at industry & networking events to drive new business
• Leverage Salesforce and Sercante templates/tools to run an efficient sales process
• Work closely with Delivery to ensure proper scoping & expectation management 
• Participate in weekly team meetings for sales pipeline updates, sales huddles, & weekly 1:1 meetings
• Partner with Delivery Teams in thinking through upsell opportunities for clients & proactively pursuing those opportunities resulting in add-on work & revenue

A Successful Account Director will

• Maintain a sales pipeline of a minimum of 10+ active opportunities weekly
• Achieve a minimum of $2MM in closed sales in year
• Prior Salesforce consulting sales experience
• Display a deep understanding & passion for all things Salesforce
• Have hands-on experience working daily in a leading CRM, preferably Salesforce
• Be motivated to generate pipeline and drum up new leads
• Be persistent and tenacious 
• Build strong relationships internally and externally 
• Have strong business acumen and work well with marketers & business leaders at all levels of an organization
• Display a thoughtful, thorough, organized approach to managing day-to-day complexities & be extremely proactive & responsive

Core Values

At Sercante, we value passion, self-motivation, and a collaborative spirit. As a team member at Sercante you are curious, detail-oriented, and committed to continuous learning. You excel in remote environments and are proactive problem-solvers.

Key Qualities:

• Lifelong learner with passion and drive for diving deep into details
• Exhibits extreme ownership with a  “get it done” mentality, demonstrating relentless zeal and a commitment to excellence even in dynamic, ambiguous situations
• Skilled at simplifying complexity and making sense of multifaceted challenges with clarity and precision
• Highly organized, efficient, and deadline-oriented, with strong accountability and a deep sense of responsibility
• Generous team player and effective delegator who empowers others to achieve, ensuring efficient and high-quality outcomes
• Resourceful, with a high ceiling for growth, always finding solutions through research and exploration
• Driven by curiosity, adaptability, and openness to new challenges and opportunities
• Embraces remote work with alignment to our core values, bringing a low-ego, no-drama approach
• Thoughtful communicator who clarifies client needs with a balance of humor, real talk, and respect for others' perspectives
• Skilled at wayfinding through ambiguous situations and continuously develops expertise in Pardot, Salesforce, marketing strategy, and consulting
• Continuously develops skills in across Salesforce capabilities