Implementation Lead- Connecticut

New Haven, Connecticut, United States

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfill this valuable mission. That’s where you come in.

The Opportunity

At Slice, our business is built on trust. We are obsessed with ensuring every experience our shop owners have is of the highest quality, helping to ensure we are always making both the shops and their owners better. At the core of this is how our shops experience our products and services for the very first time. This critical role is responsible for leading the execution of a scalable, world-class implementation process — including hardware and software installations, seamless product onboarding across all Slice offerings, delivering exceptional customer experiences, and driving operational excellence for pizzeria owners embracing the Slice platform.

The Role

We are seeking a visionary and customer-obsessed Implementation Lead to own the on-site process for hardware and software installations, product onboarding, training, and early lifecycle support across all Slice products — including but not limited to Point of Sale, Online Ordering, Phones, and Shop Supplies (The Goods). This role plays a critical part in establishing Slice as a trusted technology partner for our shops, helping them adopt and maximize the value of our full suite of solutions.

While this platform has its roots in point-of-sale, it now extends far beyond POS with Slice’s many pizza-centric capabilities. Your work will directly contribute to growing Slice revenue and deepening our relationship with shops by ensuring a seamless onboarding experience and providing hands-on education and support.

You will partner closely with all Slice sales and post-sales teams to support product sales and adoption, and work alongside the Implementation Specialist organization to maximize efficiency, expand our shop base, and reduce churn through strong, lasting relationships with shop owners. This role reports to Slice’s Lead Manager of Implementation Operations.

What you’ll do

  • Serve as an on-site Installer and Trainer for shops adopting any of our products, including Point of Sale, Online Ordering, Phone, and Supplies, working hand in hand with the rest of the Implementation Specialists
  • Own the installation, training, and adoption process for new shops across all products, ensuring shop owners and staff are fully equipped to use our solutions successfully
  • Continue the sales journey for shops to keep owners engaged as they move through installation, onboarding, and the early lifecycle of product adoption
  • Assist with the success of our shops by providing stellar on-site support to ensure a smooth transition and long-term adoption of all products
  • Solve problems for shop owners and operators in retention cases to ensure that every shop that adopts our products sees their value and remains on the platform
  • Work with the Restaurant, Product, and Ops teams to ideate and prioritize new updates, fixes, and features impacting our restaurant network
  • Continuously seek out feedback from our restaurant partners and effectively utilize it to ensure that all technology and operational needs are met across our product suite

What we're looking for: 

We’re looking for creative, entrepreneurial specialists who are excited to help build world-class solutions for small business owners across all our products — from Point of Sale to Online Ordering, Phones, and Shop Supplies. These are the core competencies this role calls for:

  • Preferred 3-5 years experience selling, implementing, or managing technology solutions for SMBs, ideally in the restaurant vertical
  • Preferred 1+ years experience in a restaurant role (restaurant managers, servers, bartenders, & cashiers especially!)
  • Passionate about tech innovation and bridging technology gaps by educating owners through a combination of on-site, web-based, and phone interactions
  • Skilled in running and managing wiring (Ethernet, power, etc.) as part of product installations, with a focus on clean, organized cable management and minimizing visible cabling to keep shop areas neat and professional
  • Willingness and enthusiasm to travel locally, with flexibility to travel beyond the local area if needed, and availability to work non-standard hours based on shop schedules including regularly working nights and weekends
  • Experienced in troubleshooting both wired and wireless hardware and network issues, both remotely and on-site
  • Comfortable providing field-based technical support, training, and hands-on resolution directly with shop owners and staff
  • Very comfortable using all types of technology — software, hardware, networking — with the ability to clearly explain how things work to shop owners and staff
  • Excellent written and verbal communication skills
  • Spanish language skills are a plus
  • Strong analytical and problem-solving skills
  • Detail-oriented with excellent organizational, prioritization, and multitasking abilities
  • Comfortable working with remote teams and across time zones to develop a cohesive work environment (prior experience a plus!)

The Extras

Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:

  • Flexible PTO
  • Market leading medical, vision and dental insurance
  • 401K matching up to 4%
  • Personal development & wellness reimbursement/stipend
  • Weekly pizza stipend (Yes, that’s a thing!)

Salary Range: $80k OTE + benefits. 

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

The Hiring Process

Here’s what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 1-2 weeks to complete and you’d be expected to start on a specific date.

  • Application
  • 30 minute introductory meeting with recruiter
  • 30 minute hiring manager meeting with Lead Manager of Implementation Operations
  • 30 minute meeting with an Implementation Team Lead
  • 30 minute meeting VP, Implementation Operations
  • Offer!

About Slice:

Slice powers independent pizzerias with the specialized technology, data insights, and shared services they need to serve today’s digital-minded customers. This united network of pizzerias enables these small businesses to thrive against major corporate chains and form the nation’s largest marketplace for authentic pizza. Slice makes it easy for customers to order from their go-to shops and discover their next favorite. 

Serial tech entrepreneur Ilir Sela started Slice to solve the digital challenges his family’s New York City pizzerias faced. Today, the Slice team has grown to over 700+ across 5 offices globally. If you’re ambitious, interested in growing your career, and hungry to join one of the fastest growing companies in tech, we may have a role for you. Check out a few awards we’ve recently won for our workplace and culture: Inc., Crain's, BuiltinNYC.

Slice is an Equal Opportunity Employer and is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

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