IT Support Engineer

Department is IT Support

Reports to VP of IT Support and Integrations

FLSA Status is Exempt

Objective and Purpose: 

The IT Support Engineer provides advanced technical support and infrastructure assistance for clinical and administrative operations across a multi-state Dental Support Organization (DSO). This role extends beyond basic helpdesk support and is responsible for resolving escalated issues, configuring systems, and supporting technology deployments. The position helps maintain the availability, security, and performance of the technology used in patient care and business operations. 

Previous experience supporting a DSO, dental group, dental practice, dental technology vendor, or dental-focused managed service provider is strongly preferred. 

Primary Responsibilities:

• Oversee the Southern California region including frequent travel to assigned locations
• Serve as an escalation point for complex technical issues that require support beyond the Tier 1 helpdesk. 
• Troubleshoot and resolve issues involving Windows workstations and servers, networking, telephony, VPNs, Microsoft 365, and cloud-based tools. 
• Install, configure, maintain, and replace IT hardware and software across new and existing dental practices. 
• Provide technical support for dental practice management, clinical, and imaging technologies, including Open Dental, Dentrix, Eaglesoft, Carestream, DEXIS, OMS Vision, and comparable platforms. 
• Support operatory workstations, imaging devices, sensors, printers, scanners, and other connected clinical peripherals. 
• Coordinate and lead technology deployments, upgrades, infrastructure rollouts, new-practice openings, and acquisitions. 
• Collaborate with cybersecurity and infrastructure teams on system hardening, vulnerability remediation, and regulatory compliance. 
• Administer user accounts, access permissions, Group Policy, and related controls in Active Directory and cloud-based systems. 
• Maintain accurate documentation of systems, configurations, troubleshooting procedures, and deployment standards. 
• Assist with business continuity planning, backup validation, and disaster recovery testing. 
• Participate in after-hours and weekend support for critical issues and projects, as needed. 
• Coordinate with practice leaders, vendors, and internal teams while communicating technical information clearly to non-technical users. 

Requirements:

• 3-5 years of progressive experience in IT support, systems engineering, or a comparable technical support role. 
• Experience supporting Windows workstations and servers, Active Directory, Group Policy, Microsoft 365, networking, VPNs, and remote-support technologies. 
• Experience supporting multiple physical locations and independently resolving escalated technical issues. 
• Strong troubleshooting, documentation, problem-solving, and organizational skills. 
• Excellent interpersonal and written communication skills, with the ability to work effectively across clinical, operational, and technical teams. 
• Ability and willingness to travel to regional practices for deployments, acquisitions, upgrades, and complex on-site support needs 

  Expectations:  

• Deliver fast, reliable, and technically sound support across multiple DSO locations 
• Lead IT equipment and infrastructure deployments with minimal disruption 
• Actively contribute to the improvement of IT operations and support processes 
• Maintain a secure and HIPAA-compliant IT environment 
• Communicate clearly and professionally with both technical and non-technical stakeholders 
• Be flexible, accountable, and responsive—including during after-hours on-call rotations 

Preferred Qualifications 

• Previous experience providing IT support within a Dental Support Organization (DSO), multi-location dental group, dental practice, dental software or equipment vendor, or dental-focused managed service provider. 
• Hands-on familiarity with dental practice management, clinical, and imaging systems such as Open Dental, Dentrix, Eaglesoft, Carestream, DEXIS, OMS Vision, or similar platforms. 
• Experience supporting operatory technology, imaging workflows, digital sensors, intraoral cameras, X-ray systems, and other dental-specific equipment or integrations. 
• Experience supporting technology deployments associated with dental practice acquisitions, integrations, relocations, or new-practice openings. 
• Associate or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent relevant professional experience. 
• Relevant certifications such as CompTIA A+, Network+, or Security+; Microsoft role-based certifications; or Cisco CCNA

Benefits:

• BCBS Medical & Dental insurance Options 
• VSP Vision Coverage      
• Complimentary Life Insurance Policy (employee only)
• Short-term & Long-Term Disability   
• Pet Insurance Coverage  
• 401(k) plan w/match options
• HSA / FSA Account Access 
• Identity Theft Protection 
• Legal Services Package 
• Hospital/Accident/Critical Care Coverage 
• Paid Time Off 

About Us: 

Specialty1 Partners is a practice services organization committed to providing non-clinical, business support services to the nation's leading specialty dental practices. The company was founded in 2019 by four endodontists who wanted to provide unique and differentiated support to specialty dental practices. Originally focusing on support to endodontics practices (under the Endo1 brand), Specialty1 Partners quickly expanded its support to periodontics and oral surgery practices.

Since its founding, Specialty1 Partners has grown rapidly to become one of the largest private owners of specialty dental practices in the US. Headquartered in Houston, TX, Specialty1 Partners is led by its founders and a management team that is focused on ongoing growth and delivery of best-in-class services across its network of practices. Specialty1 Partners currently has over 224 locations across 28 states.

Location: Southern California Region

Modality: Remote

Specialty1 Partners and its affiliates are equal-opportunity employers who recognize the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment based on objective criteria and without regard to the following (which is a non-exhaustive list): race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. Specialty1 Partners' Privacy Policy and CCPA statement are available for view and download at https://www.specialty1partners.com/privacy-policy/ 

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