Software Engineer, Java - Help Experience

Dublin

Squarespace's Help Experience team is looking for a Backend Software Engineer to join us in our Dublin office. You will work directly with Senior and Staff Engineers, Data Analysts, and the Customer Operations department to provide solutions to the complex challenges our Support Agents are facing using modern software engineering technologies and practices.

Our team's mission is to empower our customers' business growth through an integrated support platform, which combines personalized self-help guidance with one-on-one support. Our essential tools provide the assistance that our customers need to succeed, all while enhancing operational efficiency. These tools are used by our Customer Operations department of more than six hundred people, and handle hundreds of thousands of requests per day.

This is a hybrid role, based 3 days a week out of our office in Dublin, Ireland. The Help Experience team is geographically dispersed between Dublin and NYC, and you will report to the Engineering Team Manager based in our Dublin office.

What You Will Do

  • Develop highly scalable Java backend services
  • Solve high-volume, production-level challenges to ensure our systems are fast, efficient, and reliable.
  • Collaborate with top engineers, designers, and product teams to create features that enhance user experience.
  • Ensure the reliability, security, and scalability of critical systems that power global businesses.

Who You Are

  • 3+ years of experience with Java
  • Degree in Computer Science or related field, or equivalent experience
  • Experience with large-scale, production software systems
  • Experience with API Integration

Benefits & Perks

  • Health insurance with 100% covered premiums for you and your dependent children
  • Fertility and adoption benefits
  • Headspace mindfulness app subscription
  • Global Employee Assistance Program
  • Pension benefits with employer match
  • Flexible paid time off
  • Up to 26 weeks of full pay for birth parent leave and up to 20 weeks of full pay for non-birth parent leave
  • 12 weeks of pay to care for an ill family member
  • Education reimbursement
  • Employee donation match to community organizations
  • 6 Global Employee Resource Groups (ERGs)
  • Free lunch and snacks
  • Close proximity to cultural landmarks such as Dublin Castle and St. Patrick's Cathedral

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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