Data Analyst, Customer Operations

New York City

The Customer Operations Analytics team is looking for a Data Analyst to design analysis and dashboards that build upon our foundational understanding of the Customer Operations ecosystem — and unlock actionable insights that improve our business.You will work closely with the Customer Operations Senior Leadership team.

We ask that you have strong analytical and stakeholder alignment skills, as well as a detail-oriented approach to open-ended problems. Success in this role means you are able to work with stakeholders across geographies, businesses, and functions.

This is a hybrid role working from our NYC office 3 days per week. You will report to the Team Lead, Customer Operations Analytics.

You'll Get To…

  • Identify trends in data and develop recommendations for operational improvements within Customer Support to improve efficiency and customer experience
  • Design metrics and reports for evaluating performance and effecting change on a variety of Customer Support teams and projects
  • Create compelling dashboards and other insights to influence data-driven decisions while working with a wide range of partners
  • Help design and monitor ETLs that consolidate data into consistent and reliable datasets for analysis

Who We're Looking For

  • 2+ years of professional experience in business intelligence, analytics or related functions
  • Advanced proficiency with SQL and experience with BI reporting tools (e.g., Looker) and databases (dimensional and relational). Some DBT, Python, or R knowledge is preferred.
  • Comfortable working both independently and closely in a team setting
  • Ability to communicate and build relationships with wide range of stakeholders with various levels of technical understanding
  • Experience with project and process management and a proven ability for planning, scheduling & coordinating

Benefits & Perks

  • A choice between medical plans with an option for 100% covered premiums 
  • Fertility and adoption benefits
  • Access to supplemental insurance plans for additional coverage
  • Headspace mindfulness app subscription
  • Global Employee Assistance Program
  • Retirement benefits with employer match
  • Flexible paid time off
  • 20 weeks for parental leave and up to 12 weeks to care for an ill family member
  • Pretax commuter benefit
  • Education reimbursement
  • Employee donation match to community organizations
  • 6 Global Employee Resource Groups (ERGs)
  • Dog-friendly workplace
  • Free lunch and snacks
  • Private rooftop
  • Hack week twice per year

Cash Compensation Range: $85,500 - $138,000 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), Squarespace employees are eligible to receive an incentive award as part of their total compensation.

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Hybrid #LI-KP1

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