Job Application for Payment Operations & Risk Analyst at Squarespace

The Squarespace Payment Operations & Risk team is growing. We’re looking for an analyst that has a background in fraud/risk in either e-commerce, FinTech, online marketplaces, or similar digital businesses. You will help lay the groundwork in building a world class payments and risk operations group while working with Finance, Customer Operations, Security, and Trust & Safety teams to ensure that fraudulent behavior is identified and reduced on the platform.

You will report to the Payment Operations & Risk Manager and work from our office in Dublin (hybrid).

RESPONSIBILITIES

Continuously monitor and evaluate fraud and portfolio risks through internal & external reports and tools
Investigate/resolve escalated cases of account suspensions
Conduct merchant and transaction level risk reviews
Make decisions to approve/reject/escalate users for further information
Maintain and improve current risk reporting
Partner with Finance team to investigate chargebacks
Partner with Customer Operations team to resolve escalated client issues
Identify fraud rings and patterns of abuse
Investigate/resolve payment related issues or exceptions
Help with designing, implementing, and monitoring new methodologies and metrics for risk process and policy effectiveness.
Provide training and mentorship for new Risk Analysts as the team expands

QUALIFICATIONS

4+ years of experience in fraud/risk in either e-commerce, FinTech, online marketplaces, or similar digital businesses
Knowledge of payment processing, underwriting, financial statements, and basic bank and association rules
You have experience working with risk & payments tools like Sift, Kount, Stripe, Plaid, Accertify, etc. and feel comfortable learning and exploring new software to improve our service
You have experience using data to back up assumptions and make recommendations
You're collaborative and know how to connect the dots between teams and manage cross-functional initiatives
You are curious, like to dig for answers to the unknown, and are comfortable making decisions autonomously

Benefits & Perks

Health insurance with 100% covered premiums for you and your dependent children
Fertility and adoption benefits
Headspace mindfulness app subscription
Global Employee Assistance Program
Pension benefits with employer match
Flexible paid time off
Up to 20 weeks of full pay for birth parent and non-birth parent leave
20 weeks of pay to care for an ill family member
Education reimbursement
Employee donation match to community organizations
6 Global Employee Resource Groups (ERGs)
Free lunch and snacks
Close proximity to cultural landmarks such as Dublin Castle and St. Patrick's Cathedral

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers .

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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Squarespace is proud to be an equal opportunity workplace and is deeply committed to providing a fair and equitable experience for all candidates, employees and customers. Our Diversity & Inclusion efforts focus on uplifting the experiences and perspectives of underrepresented groups and enabling everyone to do work that draws out the best in all of us.

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Payment Operations & Risk Analyst

RESPONSIBILITIES

QUALIFICATIONS

Benefits & Perks

About Squarespace

Our Commitment

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