Analyst - Desktop Support
We are global private markets specialists delivering tailored investment solutions, advisory services, and impactful, data driven insights to the world’s investors. Leveraging the power of our platform and our peerless intelligence across sectors, strategies, and geographies, we help identify the advantages and the answers our clients need to succeed.
Position Overview:
Information Technology at Stepstone works internally to provide infrastructure for automation. IT implements the governance for the use of network and operating systems, and it assists the operational units by providing them the functionality they need. IT also provides Desktop Support to Stepstone’s users. Desktop Support provides centralized information and support management service to handle technology queries.
The Desktop Support Analyst Level 1 will work with the IT team in our New York office to provide local and remote support for the 1,000+ users of StepStone’s global offices. The role will interact with all levels of the organization to ensure customer satisfaction. The Desktop Support Analyst Level 1 is the first line of support and responsible for providing assistance for all systems and processes covering the elements of end user computing within the global business. In addition to end-user support this role will have the opportunity to participate in larger firm projects. We are seeking a highly organized and motivated professional who is eager to grow, learn, and gain new skills.
Essential Job Functions:
- Act as initial contact for technical support requests by phone, email, and in person
- Perform triage, resolve incidents and respond to queries on PC's, laptops, printers, mobile devices, and email and business applications
- Contribute technical content and solutions, and maintain departmental procedures in the Knowledge Base
- Assign incidents to second line support teams when required.
- Install, maintain, and support user hardware, software, networks and printers
- Resolve technical issues, identify and document persistent problems
- Ensure a positive user experience through timely and professional service
Qualifications:
- Act as initial contact for technical support requests by phone, email, and in person
- Perform triage, resolve incidents and respond to queries on PC's, laptops, printers, mobile devices, and email and business applications
- Contribute technical content and solutions, and maintain departmental procedures in the Knowledge Base
- Assign incidents to second line support teams when required.
- Install, maintain, and support user hardware, software, networks and printers
- Resolve technical issues, identify and document persistent problems
- Ensure a positive user experience through timely and professional service
Required Knowledge, Skills, and Abilities:
- Strong knowledge of Windows 10 and Office 365
- Working knowledge of Active Directory, Exchange, Windows Server and Intune
- PC hardware and software support
- Ticketing and incident documentation
- Mobile Device Support (iOS, Android)
- Strong customer service and communication skills
- Solution Driven. You believe there is a way to solve any challenge
- Ability to communicate technical details to non-technical users
- Ability to prioritize workload effectively
- Able to work independently with minimal supervision
- Good troubleshooting skills and willingness to seek out existing issues
- Interest in Information Technology with a desire to grow and learn
Salary Range: $55,000 - $62,500
The salary range is an estimate of pay for this position. Actual pay may vary depending on job-related factors that can include location, education, skill, and experience. The salary range does not include any benefits or other forms of possible compensation that may be available to employees.
About us
Working out of 26 offices in 15 countries, StepStone has a truly global viewpoint. As people are our biggest asset, we offer resources to help our employees reach their full potential. Our principles are based on integrity, transparency, respect and creativity, which together define how we do business.
Join us
When you choose to work at StepStone, you'll find a group of professionals who are passionate about anticipating changes, solving problems and working together to make it all happen. Our integrated global team shares insights into how managers think and operate, as well as how they might perform.
StepStone offers a competitive compensation package including salary and incentive compensation for all full time hires, as well as a comprehensive benefits package.
Benefits
We offer a range of benefits which include comprehensive healthcare, strong retirement plan, a mental health well-being program, paid time off, student loan repayment program for our US office locations, and several wellness initiatives.
Disclaimer / Policy Statements
At StepStone, diversity, equity and inclusion are an integral part of our culture. We are an Equal Opportunity Employer that strives to create an inclusive environment that empowers our employees and allows them to be heard, regardless of title or tenure. Our organizational community features multiple Employment Resource Groups representing our dedication to Diversity, Equity & Inclusion.
As an Equal Opportunity Employer, StepStone does not discriminate on the basis of race, creed, color, religion, sex, national origin, citizenship status, age, disability, marital status, sexual orientation, gender identity, gender expression, genetic information or any other characteristic protected by law.
Developing People at StepStone
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